Caring Behavior of Nurse Managers: A Literature Review


The primary objective of this review was to examine the research literature for evidence about the caring behavior of Nurse Managers. After searching, we found 14 themes from five articles, then we rearranged the 14 themes into three themes of caring behavior of manager nurses. The first theme is the duty of nurse managers to improve nurse caring by coordingating nurses’ care of patients. This includes increasing continuity and accessibility of care for patients, promoting nurse’s careers professionally, supporting work balance, implementing caring behavior, and managing a caring culture. The second theme is the character of a nurse manager, such as democratic leadership, voluntary sharing, communication, respect, and feeling care. The third theme is the supporting and inhibiting factors for nurse managers such as formal organizational support, informal support from nurses, and a sense of mutual care between peers. The results suggest that nurse manager must have a strong role and character to maintain the caring culture of nurses.


Keywords: caring, nurse manager, care manager, qualitative

[1] Dwidiyanti, M. (2007). Caring Kunci Sukses Perawat. Semarang: Hasani.

[2] Firmansyah, C. S., Noprianty, R. and Karana, I. (2019). Perilaku Caring Perawat Berdasarkan Teori Jean Watson di Ruang Rawat Inap. Jurnal Kesehatan Vokasional, vol. 4, issue 1, pp. 33-48.

[3] Mito, J. (2014). Peran dan Fungsi Manajemen Keperawatan dalam Manajemen Konflik. Fatmawati Hospital Journal. vol. 1, pp. 124-133.

[4] Abou, H. (2018). Managerial Caring and Perceived Exposure to Workplace Bullying: A Nursing Perspective. Journal of Nursing and Health Sciece (IOSP-JNHS), Vol. 7, Issue 4, pp. 38-52.

[5] Peng, X., Liu Y. and Zeng, Q. (2015). Caring Behaviour Perceptions from Nurses of their First-line Nurse Managers. Scandinavian Journal of Caring Sciences, issue 29, pp. 708-715.

[6] Feather, R. A., Ebright, P. and Bakas, T. (2014). Nurse Manager Behaviors that RNs Perceive to Affect their Job Satisfaction. Nursing Forum, Vol. 50, issue 2, pp. 125-136.

[7] Svenningsoon, I., et al. (2018). Creating a Safety Net for Patients with Depression in Primary Care: A Qualitative Study of Care Managers’ Experiences. Scandinavian Journal of Primary Health Care, vol. 36, issue 4, pp. 355-362.

[8] Paliadelis, P., Mary, C. and Sheridan, A. (2007). Caring for each Other: How do Nurse Managers ‘Manage’ their Role. Journal of Nursing Management, vol. 15, issue 8, pp. 830-837.

[9] Salmela, S., Koskinen, C., & Eriksson, K. (2016). Nurse leaders as managers of ethically sustainable caring cultures. Journal of Advanced Nursing, vol. 73, issue 4, pp. 871–882.

[10] Zess, R. F. (2012). Analisi Faktor Budaya Organisasi Yang Berhubungan Dengan Perilaku Caring Perawat Pelaksana Di Ruang Rawat Inap RSUD Prof. Dr. H. Aloei Saboe Kota Gorontalo. Jurnal Health And Sport, vol. 5, issue 1, pp. 19-32.

[11] ACMA. (2016). Standards of Practice & Scope of Services for Health Care Delivery System Case Management and Transitions of Care (TOC) Professionals. Little Rock: American Case Management Association.

[12] Assaf, A. (2009). Mutu Pelayanan Kesehatan. Jakarta: EGC.

[13] Hammarberg, S., et al. (2019). Care Managers can be Useful for Patients with depression but their Role must be Clear: A Qualitative Study of GPs’ Experiences. Scandinavian Journal of Primary Health Care, Vol.37, issue 3, pp. 273–282.

[14] Tappen, R. M., Whitehead, D. K. and Weiss, S. A. (2010). Nursing Leadership and Management: Concepts and Practice (5th ed.). Philadelphia: F. A. Davis Co.

[15] Yukl, G. (2007). Leadership in Organization: Kepemimpinan Dalam Organisasi. (5th ed.). Jakarta: PT Indeks.