Satisfaction and Motivation of Adolescents Attending a Comprehensive Teenage Health Services of Nasyiatul Aisyiyah
Background: Adolescents are an important part of the community in Indonesia. Adolescentstendtohaveseveralproblems,particularlyin healthcare.Thereis aneed for improvements in medical care in order for teenagers to receive better health and psychological treatments. Comprehensive healthy teenage health services (In Bahasa: Pelayanan Remaja Sehat Milik Nasyiatul Aisyiyah /PASHMINA) appears as a solution for this adolescent’s problem.
Objectives: The objective of this study was to analyze the motivation of adolescents and their satisfaction from the comprehensive teenage health service.
Methods: This was a descriptive quantitative study. The subjects were 100 and 137 adolescents involved in PASHMINA. The data of their satisfaction was collected by using a questionnaire based on the theory of the SERVQUAL method. Results: This study suggested that adolescents have high motivation (93.43%) and moderate motivation (6.57%). In regards to their satisfaction, the result is divided into ﬁve dimensions: tangibles (74% - very satisﬁed), reliability (63% - very satisﬁed), responsiveness (80% - very satisﬁed), assurance (82% - very satisﬁed) and empathy (84%-verysatisﬁed).
Conclusion: Adolescents are satisﬁed withPASHMINA’sservices and have a high motivation to use them.ThegovernmentandNasyiatulAisyiyahshould cooperates in order to ensure that those can be done in a huge area of Indonesia.
 Kemenpan and BPS. (2018). Proﬁl Anak Indonesia 2018. Jakarta: Kementerian Pemberdayaan Perempuan dan Perlindungan Anak (KPPPA)
 Mazidi, M., Banach, M., & Kengne, A. P. (2018). Prevalence of childhood and adolescent overweight and obesity in Asian countries: A systematic review and meta-analysis. Archives of Medical Science, 14(6), 1185–1203. https://doi.org/10.5114/aoms.2018.79001
 Widjaja, I. R., Widjaja, F. F., Santoso, L. A., Wonggokusuma, E., & Oktaviati, O. (2014). Anemia among children and adolescents in a rural area. Paediatrica Indonesiana, 54(2), 88. https://doi.org/10.14238/ pi54.2.2014.88-93
 Khuzaiyah, S,.(2015). The secret of teens, guide book for teen: mengatasi masa pubertas, seksualitas dan pergaulan. Jogyakarta: penerbit Andi
 Asma’ulludin, AK.(2016). Prevalences of dysmenorrhea based on person and time characteristic and the impact to female adolescent at senior high school in West Jakarta. Undergraduate thesis. Jakarta: Islamic State University of Syarif Hidayatullah
 Kågesten,A.,Parekh,J.,Tunçalp,Ö.,Turke,S.,&Blum,R.W.(2014).Comprehensiveadolescenthealth programsthatincludesexualandreproductivehealthservices:Asystematicreview. American Journal of Public Health, 104(12), e23–e36. https://doi.org/10.2105/AJPH.2014.302246
 HealthMinistryofIndonesia(KemenkesRI).(2018).Petunjukteknispenyelenggaraanposyanduremaja. Jakarta: Kementerian Kesehatan RI
 Pimpinan Pusat Nasyiatul Aisyiyah, Central Board. (2017). Buku panduan pelayanan remaja sehat milik nasyiatul aisyiyah dan modul pelatihan. Yogyakarta: Central Board of Nasyiatul Aisyiyah
 Donabedian,A.(2015).Thequalityofcare:Howcanitbeassessed?ArchivesofPathology&Laboratory Medicine. ProQuest Nursing Journals, 1145.
 DemirCCY.(2002).Determinantsofpatientsatisfactioninamilitaryteachinghospital.JHealthQuality; 24(2):30-34.
 Garg, N., Gupta, S. K., & Mahesh, R. (2014). Patient Satisfaction Survey at a Tertiary Care Speciality Hospital. International Journal of Research Foundation of Hospital and Health Care Administration, 2(December), 79–83. https://doi.org/10.5005/jp-journals-10035-1019
 Rangkuti, F. (2006). Measuring Customer Satisfaction. Jakarta: Gramedia Pustaka Utama.
 Hidayat,A.A.2009.Metode Penelitian Keperawatan dan Teknik Analisis Data.Edisi Pertama.Jakarta: Salemba Medika.
 Ray, R., Mahapatro, S., Kar, SS.(2011). Adolescent Counseling. Indian Journal of Clinical Practice, Vol. 22, No. 3, August 2011
 Carolan, K., Verran, J., Crossley, M., Redfern, J., Whitton, N., & Amos, M. (2018). Impact of educational interventions on adolescent attitudes and knowledge regarding vaccination: A pilot study. PLoS ONE, 13(1), 1–14. https://doi.org/10.1371/journal.pone.0190984
 Alsaqre,OSE.(2011).Investigatingtheeffectsoftangibleandintangiblefactorsoncustomers’perceived service quality and Loyalty in hotel industry in al-ladhiqiyah, Syria. http://cf.cdn.unwto.org/sites/all/.../ alsaqre_research.pdf
 Albayrak, T., Caber, M., & Aksoy, Ş. (2010). Relationships of the Tangible and Intangible Elements of Tourism Products with Overall Customer Satisfaction. International Journal of Trade, Economics and Finance, 1(2), 140–143. https://doi.org/10.7763/ijtef.2010.v1.25
 Tjiptono, F. (2007). Pemasaran Jasa (Services Marketing). Yogyakarta: Andi. Street, F. (2017). Making Compassionate Decisions: The Role of Empathy in Decision Making. https://fs.blog/2017/12/againstempathy/  Watt, D., & Panksepp, J. (2013). The Positive (and Negative) Psychology of Empathy. The Neurobiology and Psychology of Empathy, 1–42. Retrieved from http://www.ipearlab.org/media/ publications/Konrath_Grynberg_2013.pdf
 Pakdel,B.(2013).TheHistoricalContextofMotivationandAnalysisTheoriesILai,E.R.(2011).Motivation: A Literature Review Research. Research Reports, (April), 43. https://doi.org/10.2307/3069464