In 2020, COVID-19 spread around the world, negatively impacting patients, medical teams and volunteers, causing death, and paralyzing the social economy. The purpose of this research was to describe the role of instructional design by our visual communication design department. This department created supportive social community programs to help patients, the medical team and the volunteers. This supportive program was given to a group of patients in June-July 2020 who were quarantined and monitored by the medical team and volunteers in the Semarang Mayor’s Office, Central Java, Indonesia. The designer created a distance between the medical team and volunteers and the patients through online communication technology. Offline activities that brought joy and pleasure included making fruit salad step by step. By following the tutorials, these activities could benefit others and support medical teams who work in the field in high-risk situations with strict health protocols.
Keywords: COVID-19, instructional design, visual communication designer, medical team, patients