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Diani, O. (2021). The Importance of Passenger Service Staff in the Transportation Service. KnE Social Sciences, 5(1), 583–597. https://doi.org/10.18502/kss.v5i1.8316

https://doi.org/10.18502/kss.v5i1.8316

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authors

  • Oktrianti Diani

    Oktrianti Diani

    Lecturer of Politeknik Transportasi Sungai, Danau & Penyeberangan Palembang

Published Date

  • Jan 12, 2021

The Importance of Passenger Service Staff in the Transportation Service

KnE Social Sciences / Excellent Human Resource for the Sustainable Safety of Inland Water and Ferries Transport in New Normal Era – International Webinar (IWPOSPA 2020) / Pages 583–597

Abstract

Sea and air passenger transportation offer significant potential with regards to the support the mobility/movement of people and passengers in all corners of the country, each of which has different characters in terms of the number of transportation, travel time, tariff and service level. Discussing services, in assisting the smooth process of sea and air transportation, passenger service staff (stewardesses and stewards) are needed. The purpose of this study is to identify and evaluate the importance of these passenger service staff in sea transportation and air transportation.


Keywords: Importance, Stewardess, Sea Transport

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