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Wulan Ningrum, U. D. A. (2021). The Effect of Loading and Unloading Speed on the Quality of Transportation Services. KnE Social Sciences, 5(1), 284–293. https://doi.org/10.18502/kss.v5i1.8290

https://doi.org/10.18502/kss.v5i1.8290

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authors

  • Umi Dian Adhitya Wulan Ningrum

    Umi Dian Adhitya Wulan Ningrum

    Lecturer of Politeknik Transportasi Sungai, Danau & Penyeberangan Palembang

Published Date

  • Jan 12, 2021

The Effect of Loading and Unloading Speed on the Quality of Transportation Services

KnE Social Sciences / Excellent Human Resource for the Sustainable Safety of Inland Water and Ferries Transport in New Normal Era – International Webinar (IWPOSPA 2020) / Pages 284–293

Abstract

This paper is about the factors that affect customer satisfaction with regards to loading and unloading services. This study analyzes the loading and unloading service speed factors, facilities and equipment, and employee care (empathy) to customer satisfaction. The factors are used in determining the quality of transportation services to the community so that it is known whether the loading and unloading has been carried out optimally or not. And it can be improved for further transportation service improvements.


Keywords: Loading and Unloading Service, Speed, Facilities

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