Factors Affecting Level of Satisfaction of Slack Application Usage in Supporting the Management of Digital Division of Service Division of PT Telekomunikasi Indonesia, Tbk.
Abstract
This research focuses on the analysis of factors affecting level sastisfaction of Slack application usage in supporting the management of digital division of service division of PT Telekomunikasi Indonesia, Tbk. This research was conducted in PT Telekomunikasi Indonesia, Tbk, a state-owned company engaged in telecommunication services and network services in the territory of Indonesia. Its status as a State-owned Company whose shares are traded on the stock exchange, the majority shareholder of the Company is the Government of the Republic of Indonesia while the rest is controlled by the public. The research model consists of four dimensions of “Satisfaction Level of Slack Application by Affected Factors on Support Scheduling Agenda”, namely: Qualities of Application, Qualities of Information, Human Resources, and Management Supporting. Slack is a cloud-based set of team collaboration tools and services, founded by Stewart Butterfield. Slack began as an internal tool used by their company. The name is an acronym for ”Searchable Log of All Conversation and Knowledge”. Quantitative method is used in this research with descriptive analysis to oversee the perception of employees digital service division of PT. Telekomunikasi Indonesia, Tbk. at their Head Office. The research method was using random sampling. Data were gathered through questionnaires on April 21st – 30th 2017. The population were 100 employees, with a sample of 25 employees which using a convenience sampling technique.
Keywords: Slack, Level Satisfaction, PT. Telekomunikasi, Tbk, Telecomunication Services, Network Services, Schedulling Agenda
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