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., S., Riduansyah, M., Yuliani, P. L., & Nofiantoro, W. (2018). Evaluating the Gaps Competence of Graduate Office Administration and Secretary Program Using Importance-Performance Analysis in an Indonesian First-ranked University. KnE Social Sciences, 3(11), 93–104. https://doi.org/10.18502/kss.v3i11.2753

https://doi.org/10.18502/kss.v3i11.2753

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authors

  • Sancoko .
    No author data available.
  • M Riduansyah
    No author data available.
  • P L Yuliani
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  • W Nofiantoro
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Published Date

  • Aug 8, 2018

Evaluating the Gaps Competence of Graduate Office Administration and Secretary Program Using Importance-Performance Analysis in an Indonesian First-ranked University

KnE Social Sciences / The 2nd International Conference on Vocational Higher Education (ICVHE) 2017 / Pages 93–104

Abstract

Objectives: This study aims to describe the competence quality of undergraduate office administration & secretary program by using Importance-Performance Analysis.


Methods: This research is a descriptive analysis with quantitative approach. The descriptive analysis is used to describe alumni’s perceptions of the importance and their performance for 12 competencies, while the quantitative method is used to calculate the competencies that need to be improved. Results: Study results the competency gaps that alumni of office administration & secretary program need to improve on are being more active in English and General Knowledges.


 


 


Keywords: competence, vocational, importance-performance analysis

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