E-Government and Digitalization as Catalysts for Organizational Transformation and Public Service Efficiency in Indonesian Local Governments

Abstract

Digital transformation in Indonesian local government plays a crucial role in improving the efficiency and accountability of public services. The implementation of egovernment, which integrates information technology into government systems, has significant potential to streamline bureaucratic processes, expedite decision-making, and improve interaction between the government and the public. However, despite this great potential, significant barriers remain, such as the digital divide, limited infrastructure, and the lack of digital literacy, especially in less developed areas. Using a literature review methodology, this study aims to identify and analyze the relationship between digitalization, organizational design of local government agencies, and public service efficiency. The findings of this study indicate that the success of e-government implementation heavily depends on the development of digital infrastructure, human resource capacity, and the alignment of organizational structures at the regional level. The study also identifies gaps in e-government implementation caused by unequal digital access and emphasizes the importance of organizational reform to maximize the benefits of digital transformation. This research contributes by providing deeper insights into the challenges and opportunities faced by local governments in digitalization and offers recommendations for improving public service efficiency in Indonesia.