Public Services in the Health Sector Based on the Principles of Human-centered Governance in Jeneponto Regency
DOI:
https://doi.org/10.18502/kss.v10i18.19541Keywords:
accountability, empathy, human centered governance, participation, health servicesAbstract
This study was carried out because the critical role of applying the principles of human-centred governance is to improve the quality and access to fairer and more responsive health services in Jeneponto Regency. This study aimed to assess the implementation and supporting and inhibiting factors of these principles in the regional health service system. This study is qualitative and uses a case study method that explores the implementation of the principles of human-centred governance in health services in Jeneponto Regency. Data were collected through in-depth interviews, participatory observations, and documentation studies, and analyzed thematically by using NVivo 12 Plus; the validity of the result was ensured by conducting source triangulation. This study proves that the application of the principles of humancentred governance in health services in Jeneponto Regency has reflected the values of empathy, transparency, accountability, and community participation that have a positive impact on citizen satisfaction and strengthen the relationship between the government and the community. Nonetheless, the actualization of these principles is still constrained by inadequate financing, lack of capacity, unmotivated health workers, poor community involvement, and cumbersome bureaucracy. Thus, local government needs to strengthen the capacity of the resource through strategic efforts, simplify bureaucratic processes, and create a more inclusive and sustainable dialogue space.
References
[1] Tollera G, Retta MT, Girmay AM. Patient satisfaction with healthcare services and associated factors at public health centers in Addis Ababa, Ethiopia. Discov Soc Sci Health. 2025;5(1):44155.
[2] Salangwa C, Munthali R, Mfune L, Nyirenda VK. Public-Private partnership (PPP) and health service delivery in Malawi: The case of Christian Health Association of Malawi (CHAM) facilities in Mzimba district. Health Policy OPEN. 2025 Mar;8:100139.
[3] Xu L, Zhang Y. A quality function deployment–based resource allocation approach for elderly care service: perspective of government procurement of public service. Int Soc Work. 2021;64(6):992–1008.
[4] Vieira FS, Zucchi P. Financiamento da assistência farmacêutica no sistema único de saúde. Saude Soc. 2013;22(1):73–84.
[5] Alves L. Lula Government starts repairs to Brazil’s child health services. Lancet Child Adolesc Health. 2023;7(5):306–7.
[6] Giné-Garriga R, Delepiere A, Ward R, Alvarez-Sala J, Alvarez-Murillo I, Mariezcurrena V, et al. COVID-19 water, sanitation, and hygiene response: review of measures and initiatives adopted by governments, regulators, utilities, and other stakeholders in 84 countries. Sci Total Environ. 2021 Nov;795:148789.
[7] Yuan Q. (2024). Promoting Multi-actor Collaboration for New Online Service during Public Health Emergency: Roles of an Innovation Lab at Local Government. ACM International Conference Proceeding Series, 81–87.
[8] Jia H. Government Digital Transformation and the utilization of Basic Public Health Services by China’s migrant population. BMC Public Health. 2024 Nov;24(1):3253.
[9] Ikpebe E. (2024). Challenges of public service delivery in developing countries. Handbook of Public Service Delivery, 323–339. https://doi.org/10.4337/9781035315314.00028.
[10] Amiruddin H, Ansariadi A, Palutturi S, Wahidin M, Akmal AR, Tasya Z, et al. Counseling quality of dangerous signs of pregnancy health in work region of urban and rural puskesmas (Public health center) Jeneponto. Open Access Maced J Med Sci. 2020;8 T2:172–5.
[11] Bason C, Austin RD. Design in the public sector: toward a human centred model of public governance. Public Manage Rev. 2022;24(11):1727–57.
[12] Bason, C. (2017). Leading public design: Discovering human-centered governance. Leading public design: Discovering human-centered governance, 1–257.
[13] Dewi PS, Nurcahyo F, Bramantyo A. (2025). Cultural Sensitivity in Healthcare Research: Lessons from Rural Indonesia. Forum for University Scholars in Interdisciplinary Opportunities and Networking 1 (1):582-590. https://prosiding.ut.ac.id/
[14] Dewi PS, Zaharuddin Z. Exploring The Management Strategies Of Health Services And Facilities For The Older Adult In West Manggarai, East Nusa Tenggara, Indonesia. Jurnal Manajemen Kesehatan Indonesia. 2024;12(2):207–18.
[15] Schwartz M, Berkowitz J, McCann-Pineo M. Understanding the Role of Empathy and Gender on EMS Clinician Occupational Stress and Mental Health Outcomes. Prehosp Emerg Care. 2024;28(4):635–45.
[16] Thompson A. Trust, transparency, and accountability in health and pharmaceutical systems. J Pharm Health Serv Res. 2025;16(1):2025.
[17] Nurhayati P., P., Yahya, M., Pratiwi, R. D., Misnawati, Fitriani, L., & Intang, S. N. (2021). The effect of education level and health facilities on maternal participation through health services at binuang public health center, Polewali Mandar District. Proceedings of the International Conference on Industrial Engineering and Operations Management, 3090–3097.
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 St. Meriam, Sangkala, Nurdin Nara, Muh. Akmal Ibrahim
This work is licensed under a Creative Commons Attribution 4.0 International License.
