The Effect of Training, Workload, and Task Complexity on Productivity Through Incentives in Medical Support Services At Rsud Dr. Soetrasno Rembang
Abstract
Unsafe work behavior causes 85% of workplace accidents. Improving employee skills through training is expected to reduce worker error rates. Despite the hospital’s provision of beds for inpatient treatment with the expectation of generating financial income from patients, the Bed Occupancy Ratio (BOR) standard has not been met. This study aims to analyze the direct and indirect influence of training, workload, and task complexity on productivity through incentives in medical support services at RSUD dr. R. Soetrasno Rembang. This study employs an explanatory research approach. The total population comprises 145 employees in the medical support service of the hospital. The sampling method was purposive sampling, and the sample size of 105 employees was determined using the Issac Michael formula. Data were analyzed using SEM. The results of this study revealed a P-value of <0.05, meaning that it had a positive and significant effect of training, workload, and task complexity on productivity through incentives. The training variable on work productivity showed a direct influence of 0.228 and an indirect influence of 0.133. Other results between workload on productivity showed a direct effect of 0.217 and an indirect influence of 0.138. The test results also indicated a direct influence of task complexity on productivity (0.171) and indirect influence of 0.070. In conclusion, this study suggests that training significantly influences productivity in medical support service at RSUD dr. R. Soetrasno Rembang, with a coefficient of 0.228 compared to other variables.
Keywords: training, workload, task complexity, incentives, productivity
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