The Role of Librarians' Interpersonal Communication in Circulation Services (Study at the Lampung Provincial Library and Archives Office)
Abstract
This study aims to determine the role of librarian interpersonal communication in circulation services at the Lampung Provincial Library and Archives Office. The research method used is descriptive qualitative research, which provides an overview or information about the problem under study. Data collection was done based on observation, interviews, and documentation techniques. The data analysis techniques used were data reduction, data presentation, and conclusions. The results of this study show that interpersonal communication has a role in providing services in libraries, namely openness, empathy, supportiveness, positiveness, and equality. Researchers conducted interviews with 5 librarians and 5 users. And use structured interviews. The results show that librarians have applied other communication skills such as openness, empathy, support, and positivity. On the other hand, in users opinion these skills have not been fully applied. Overall, it can be concluded that the circulation service process at the Lampung Provincial Library and Archives Office provided by librarians is quite good and users feel quite satisfied.
Keywords: interpersonal communication, librarian, circulation services
References
[1] Raudah H, Santi T. Interpersonal communication of librarians and users at the library of the State Islamic University of North Sumatra Medan. Libr J Perpust. 2018;6(2):257.
[2] Nurhayani N. The role of interpersonal communication in efforts to improve the quality of library services. Iqra’. J Perpust and Inf. 2011;5(01):12–22.
[3] Rumanti High School (Evelina L, editor). Fundamentals of public relations theory and practice. 1st ed. Jakarta; 2002.
[4] Ridwan M. The influence of librarian interpersonal communication on user satisfaction at the library of Universitas Muslim Nusantara Alwashliyah Medan [Internet]. 2020. Available from: http://repository.uinsu.ac.id/9831/
[5] Akmal A. The effect of effective communication with occupant satisfaction in the South Sulawesi Provincial Library Office. 2017;
[6] Omar Sidiq MM (Mujahideen A, editor). Qualitative research methods in education. 1st ed. Ponorogo; 2019.
[7] Samsu. Research methods (theory and application of qualitative, quantitative, mixed methods, and research and development). 1st ed. Rusmini, editor. Jambi; 2017. 95 p.
[8] Sugiyono D. Quantitative, qualitative, and action research methods. 2013. 189–190 p.
[9] Joseph AM. Quantitative, qualitative, and combined research methods. 4th ed. Jakarta: Kencana; 2017.
[10] Galih HA, Fauziah K. Librarian interpersonal communication of Depok City Public Library Circulation Service Section. Paradig J Cultural Review. 2019;9(1):30.
[11] Devito JA. Communication between people. Jakarta; 2011.
[12] Maiti B. Communication barriers. J Chem Inf Model [Internet]. 2018; 28(1):1–3. Available from: http://repository.uin-suska.ac.id/13786/7/7. CHAPTER II_2018142PSI.pdf
[13] Sari SN, Marajari MR. The effectiveness of interpersonal communication between librarians and users at the library circulation service of Universitas Sari Mutiara Indonesia. J Commune Pearl Lens [Internet]. 2019;3(2):36–48. Available from: http://ejournal. sari-mutiara.ac.id/index.php/JLMI/article/view/1108
[14] Fahry A. Analysis of Circulation Service Quality Based on User Perceptions at the Enrekang Regency Library and Archives Office. 2018;
[15] Mustofa MB, Wuryan S. Urgensi Komunikasi Interpersonal Dalam Al-Qur’an Sebagai Pustakawan. Al-Hikmah Media Dakwah, Komunikasi, Sosial dan Kebudayaan, 2020; 11(2): 85-94. https://doi.org/10.32505/hikmah.v11i2.2544.
[16] Mustofa MB, Febrian MK, Wuryan S. Strengthen interpersonal communication in improving library services for people with disabilities. Wasilatuna: Jurnal Komunikasi dan Penyiaran Islam, 2023; 6(02): 64-75. https://doi.org/10.38073/wasilatuna.v6i02.1029.
[17] Wuryan S, Mustofa MB, Saputra R, Cahyani MP. Pengaruh Gaya Komunikasi Kepemimpinan dalam Pengelolaan Organisasi: tinjauan Analisis. KOMUNIKASIA. Journal of Islamic Communication and Broadcasting. 2023;3(1):1–23.
[18] Mustofa MB, Sugara GT, Wuryan S. Komunikasi Interpersonal Sebagai Strategi Untuk Meningkatkan Kepuasan Pengunjung: Sebuah Tinjauan Literatur di Perpustakaan. Al-Idza’ah: Jurnal Dakwah dan Komunikasi, 2023; 5(1): 30-46. https://doi.org/10.24127/al-idzaah.v5i1.3571.
[19] Amaliah E, Mustofa MB, Kesuma MEK, Wuryan S, Ramadaniah D, Tamara SD. Peranan Teknologi Informasi Komunikasi Sebagai Media Pelayanan di Perpustakaan INSTIDLA. Tik Ilmeu: Jurnal Ilmu Perpustakaan dan Informasi, 2022; 6(2): 279-294. https://doi.org/10.29240/tik.v6i2.5075.
[20] Mustofa MB, Iqbal R, Budianto A, Hidayat N. Integrasi Tradisi Literasi Keagamaan (Yasinan) Dalam Terciptanya Budaya Kerukunan Masyarakat. Nusantara Journal of Information and Library Studies (N-JILS), 2022; 5(1): 51-59. https://doi.org/https://doi.org/10.30999/n-jils.v5i1.2002.
[21] Mustofa MB, Kesuma MEK, Yunita I, Amaliah E, Rahmawati DI. Pemanfaatan Media Pustaka Digital Dalam Membangun Perpustakaan Desa Berbasis Inklusi Sosial Di Masa Pandemi. Jurnal Informasi, Perpustakaan, dan Kearsipan ( JIPKA), 2021; 1(1): 1-13. http://dx.doi.org/https://doi.org/10.26418/jipka.v1i1.51150.
[22] Mustafa MB, Wuryan S, Meilani F. Komunikasi Verbal dan Nonverbal Pustakawan Dan Pemustaka Dalam Perspektif Komunikasi Islam. At-Tanzir. Jurnal Ilmiah Prodi Komunikasi Penyiaran Islam. 2021;12(1):22–36.
[23] Mustofa MB, Wuryan S, Husnita TJ. Komunikasi Vertikal Dan Horizontal Antara Pustakawan Dan Pemustaka Dalam Layanan Perpustakaan Persfektif Islam. Al- Idza’ah: Jurnal Dakwah dan Komunikasi, 2021; 3(01): 1-9. https://doi.org/10.24127/alidzaah. v3i01.1517.
[24] Mustofa MB, Putri MC, Wuryan S, Rahmawati DI. Aktivitas Komunikasi Interpersonal Pustakawan Dalam Meningkatkan Etos Kerja. Nusantara Journal of Information and Library Studies (N-JILS), 2021; 4(1): 89-102. https://doi.org/https://doi.org/10.30999/njils. v4i1.1293.
[25] Mustofa MB, Wuryan S, Sholiha NA, Arif MM, Musa M. Kontribusi Komunikasi Interpersonal dalam Perspektif Islam di Lingkungan Organisasi UIN Raden Intan Lampung. KOMUNIKASIA. Journal of Islamic Communication and Broadcasting. 2021;1(1):56–68.
[26] Mustofa MB, Silvia I, Basyori A. Proses Komunikasi Interpersonal Dalam Lingkup Perpustakaan Melalui Model Konseling Layanan Pemustaka. Jurnal El-Pustaka. 2021;2(1): https://doi.org/10.24042/el-pustaka.v2i1.8769.