Role of Interpersonal Communication Using Artificial Intelligence: A Case Study on Improving Communication Quality in Library
Abstract
This study aims to explore the role of ChatGPT and artificial intelligence (AI) in improving the quality of interpersonal communication in an online learning environment. The case study was conducted on an online learning platform that provides chat features and an AI chatbot. The study used a mixed method, with data collected through surveys and structured interviews of 30 online course participants. The results showed that using ChatGPT and AI in interpersonal communication can improve the quality of communication between course participants. In addition, course participants found it more convenient and easier to communicate with an AI chatbot than with fellow course participants. These findings suggest that ChatGPT and AI can be effective tools for improving the quality of interpersonal communication in an online learning environment, especially when interacting with strangers or in less comfortable situations. This study provides insight into how technology can be harnessed to improve social interaction in an educational context.
Keywords: interpersonal communication, ChatGPT, AI
References
[1] Hashlamoun NA. Cultural challenges eLearners from the GCC countries face when enrolled in Western educational institutions: A thematic literature review. Vol. 26, Education and Information Technologies. 2021. hlm. 1409–22.
[2] Muniasamy A. Deep learning: The impact on future eLearning. Vol. 15, International Journal of Emerging Technologies in Learning. 2020. hlm. 188–99.
[3] Tick A. ICT-supported Learning: Concepts going viral. SACI 2021 - IEEE 15th International Symposium on Applied Computational Intelligence and Informatics, Proceedings. 2021. hlm. 45–50.
[4] Vate-U-Lan P. Thriving social network for communication on elearning: Exploring gender differences in attitudes. ACM International Conference Proceeding Series. 2018. https://doi.org/10.1145/3279996.3280010.
[5] You W. Research on the Relationship between Learning Engagement and Learning Completion of Online Learning Students. Vol. 17, International Journal of Emerging Technologies in Learning. 2022. hlm. 102–17. https://doi.org/10.3991/ijet.v17i01.28545.
[6] Conrad C. How student perceptions about online learning difficulty influenced their satisfaction during Canada’s Covid-19 response. Vol. 53, British Journal of Educational Technology. 2022. hlm. 534–57. https://doi.org/10.1111/bjet.13206.
[7] Joshi O. Benefits and challenges of online instruction in agriculture and natural resource education. Vol. 30, Interactive Learning Environments. 2022. hlm. 1402–13. https://doi.org/10.1080/10494820.2020.1725896.
[8] Kalmar E. The COVID-19 paradox of online collaborative education: when you cannot physically meet, you need more social interactions [Internet]. Vol. 8, Heliyon. 2022. Tersedia pada: https://api.elsevier.com/content/article/eid/1-s2.0- S2405844022001116
[9] Wigfield A. Developing a New Conceptual Framework of Meaningful Interaction for Understanding Social Isolation and Loneliness. Vol. 21, Social Policy and Society. 2022. hlm. 172–93. https://doi.org/10.1017/S147474642000055X.
[10] Zarcone D. Online lessons of human anatomy: Experiences during the COVID-19 pandemic. Vol. 35, Clinical Anatomy. 2022. hlm. 121–8.
[11] Ahshan R. A framework of implementing strategies for active student engagement in remote/online teaching and learning during the covid-19 pandemic. Vol. 11. Educ Sci (Basel). 2021;11(9):483.
[12] Cooke PC. Developing a blended learning postgraduate teaching programme in anaesthesia: pandemic and beyond. Vol. 98, Postgraduate Medical Journal. 2022. hlm. 559–63.
[13] Hettiarachchi S. Student satisfaction with online learning during the COVID-19 pandemic: A study at state universities in Sri Lanka. Volume 13. Switzerland: Sustainability; 2021.
[14] Rizvi YS. Transformation of learning from real to virtual: an exploratory-descriptive analysis of issues and challenges. Vol. 14, Journal of Research in Innovative Teaching and Learning. 2021. hlm. 5–17. https://doi.org/10.1108/JRIT-10-2020-0052.
[15] Yang Q. The critical factors of student performance in MOOCs for sustainable education: A case of chinese universities. Volume 13. Switzerland: Sustainability; 2021.
[16] Dinh LP. Pandemic, social distancing, and social work education: students’ satisfaction with online education in Vietnam. Vol. 39, Social Work Education. 2020. hlm. 1074–83.
[17] Enadula SM. Recognition of Student Emotions in an Online Education System. 2021 4th International Conference on Electrical, Computer and Communication Technologies, ICECCT 2021. 2021.
[18] Espino DP. Student Emotions in the Shift to Online Learning During the COVID-19 Pandemic. Vol. 1312, Communications in Computer and Information Science. 2021. hlm. 334–47.
[19] Aczel B, Wagenmakers EJ. Transparency Guidance for ChatGPT Usage in Scientific Writing [Internet]. psyarxiv.com; 2023. Tersedia pada:https://psyarxiv.com/b58ex/download?format=pdf. https://doi.org/10.31234/osf.io/b58ex
[20] Adesso G. Towards The Ultimate Brain: Exploring Scientific Discovery with ChatGPT AI [Internet]. europepmc.org; 2023. Tersedia pada: https://europepmc.org/article/ppr/ppr619511
[21] Aljanabi M. ChatGPT: Future Directions and Open possibilities [Internet]. Mesopotamian Journal of CyberSecurity. mesopotamian.press; 2023. Tersedia pada: https://mesopotamian.press/journals/index.php/CyberSecurity/article/download/33/ 51
[22] Aljanabi M, Ghazi M, Ali AH, Abed SA. ChatGpt: Open Possibilities [Internet]. Iraqi Journal For…. journal.esj.edu.iq; 2023. Tersedia pada: https://journal.esj.edu.iq/index.php/IJCM/article/download/539/258
[23] Alkaissi H, McFarlane SI. Artificial Hallucinations in ChatGPT: Implications in Scientific Writing [Internet]. Cureus. cureus.com; 2023. Tersedia pada: https://www.cureus.com/articles/138667-artificial-hallucinations-in-chatgptimplications- in-scientific-writing.pdf
[24] Al-Worafi YM, Hermansyah A, Goh KW, Ming LC. Artificial Intelligence Use in University: should We Ban ChatGPT? [Internet]. preprints.org; 2023. Tersedia pada: https://www.preprints.org/manuscript/202302.0400
[25] Baidoo-Anu D, Ansah LO. Education in the Era of Generative Artificial Intelligence (AI): Understanding the Potential Benefits of ChatGPT in Promoting Teaching and Learning. Available at SSRN 4337484 [Internet]. 2023; Tersedia pada: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4337484
[26] Chen TJ. ChatGPT and other artificial intelligence applications speed up scientific writing. Journal of the Chinese Medical Association [Internet]. 2023; Tersedia pada: https://journals.lww.com/jcma/Citation/9900/ ChatGPT_and_other_artificial_intelligence.174.aspxhttps://doi.org/10.1097/JCMA. 0000000000000900.
[27] Mann DL. Artificial Intelligence Discusses the Role of Artificial Intelligence in Translational Medicine: A JACC: Basic to Translational Science Interview With ChatGPT [Internet]. Basic to Translational Science. jacc.org; 2023. Tersedia pada: https://www.jacc.org/doi/full/10.1016/j.jacbts.2023.01.001
[28] Hung HT. Enhancing Interpersonal Communication Skills in Online Learning: An Empirical Study. Interact Learn Environ. 2019;27(3):364–77.
[29] Hsiao KY, Chang CS, Lin CY, Huang YM. Investigating the Factors Affecting the Continued Use of MOOCs: A Unified Perspective of Task Technology Fit and Interpersonal Communication. Interact Learn Environ. 2020;28(6):832–45.
[30] Lai CL, Lin HC. The effects of computer-mediated communication on student interaction, learning, and satisfaction in collaborative learning. J Educ Technol Soc. 2019;22(4):189–201.
[31] Mustofa MB, Wuryan S. Urgensi Komunikasi Interpersonal Dalam Al-Qur’an Sebagai Pustakawan. Al-Hikmah Media Dakwah, Komunikasi, Sosial dan Kebudayaan, 2020; 11(2): 85-94. https://doi.org/10.32505/hikmah.v11i2.2544.
[32] Mustofa MB, Febrian MK, Wuryan S. Strengthen Interpersonal Communication in Improving Library Services for People with Disabilities. Wasilatuna: Jurnal Komunikasi dan Penyiaran Islam, 2023; 6(02): 64-75. https://doi.org/10.38073/wasilatuna.v6i02.1029.
[33] Wuryan S, Mustofa MB, Saputra R, Cahyani MP. Pengaruh Gaya Komunikasi Kepemimpinan dalam Pengelolaan Organisasi: tinjauan Analisis. KOMUNIKASIA. Journal of Islamic Communication and Broadcasting. 2023;3(1):1–23.
[34] Mustofa MB, Sugara GT, Wuryan S. Komunikasi Interpersonal Sebagai Strategi Untuk Meningkatkan Kepuasan Pengunjung: Sebuah Tinjauan Literatur di Perpustakaan. Al-Idza’ah: Jurnal Dakwah dan Komunikasi, 2023; 5(1): 30-46. https://doi.org/10.24127/al-idzaah.v5i1.3571.
[35] Amaliah E, Mustofa MB, Kesuma MEK, Wuryan S, Ramadaniah D, Tamara SD. Peranan Teknologi Informasi Komunikasi Sebagai Media Pelayanan di Perpustakaan INSTIDLA. Tik Ilmeu: Jurnal Ilmu Perpustakaan dan Informasi, 2022; 6(2): 279-294. https://doi.org/10.29240/tik.v6i2.5075.
[36] Mustofa MB, Iqbal R, Budianto A, Hidayat N. Integrasi Tradisi Literasi Keagamaan (Yasinan) Dalam Terciptanya Budaya Kerukunan Masyarakat. Nusantara Journal of Information and Library Studies (N-JILS), 2022; 5(1): 51-59. https://doi.org/https://doi.org/10.30999/n-jils.v5i1.2002.
[37] Mustofa MB, Kesuma MEK, Yunita I, Amaliah E, Rahmawati DI. Pemanfaatan Media Pustaka Digital Dalam Membangun Perpustakaan Desa Berbasis Inklusi Sosial Di Masa Pandemi. Jurnal Informasi, Perpustakaan, dan Kearsipan ( JIPKA), 2021; 1(1): 1-13. http://dx.doi.org/https://doi.org/10.26418/jipka.v1i1.51150.
[38] Mustafa MB, Wuryan S, Meilani F. Komunikasi Verbal dan Nonverbal Pustakawan Dan Pemustaka Dalam Perspektif Komunikasi Islam. At-Tanzir. Jurnal Ilmiah Prodi Komunikasi Penyiaran Islam. 2021;12(1):22–36.
[39] Mustofa MB, Wuryan S, Husnita TJ. Komunikasi Vertikal Dan Horizontal Antara Pustakawan Dan Pemustaka Dalam Layanan Perpustakaan Persfektif Islam. Al- Idza’ah: Jurnal Dakwah dan Komunikasi, 2021; 3(01): 1-9. https://doi.org/10.24127/alidzaah. v3i01.1517.
[40] Mustofa MB, Putri MC, Wuryan S, Rahmawati DI. Aktivitas Komunikasi Interpersonal Pustakawan Dalam Meningkatkan Etos Kerja. Nusantara Journal of Information and Library Studies (N-JILS), 2021; 4(1): 89-102. https://doi.org/https://doi.org/10.30999/njils. v4i1.1293.
[41] Mustofa MB, Wuryan S, Sholiha NA, Arif MM, Musa M. Kontribusi Komunikasi Interpersonal dalam Perspektif Islam di Lingkungan Organisasi UIN Raden Intan Lampung. KOMUNIKASIA. Journal of Islamic Communication and Broadcasting. 2021;1(1):56–68.
[42] Mustofa MB, Silvia I, Basyori A. Proses Komunikasi Interpersonal Dalam Lingkup Perpustakaan Melalui Model Konseling Layanan Pemustaka. Jurnal El-Pustaka. 2021;2(1): https://doi.org/10.24042/el-pustaka.v2i1.8769.com/b58ex/download?format=pdf https://doi.org/10.31234/osf.io/b58ex.