[1] Abdelkader A. Fusion of sustainability in the tourism industry for improved competitiveness: Investigation of Five-Star Hotels in Kuwait. Adm Sci. 2022;12(4).

[2] Ushakov D, Novosad OV, Mikhel R, Borysova OV, Hryniuk DY. Historical forms of tourism gradual transnationalization and the perpetuum mobile behind it. Int J Agric Ext. 2021;9(Special Issue):1–12.

[3] Fiori AM, Foroni I. Reservation forecasting models for hospitality SMEs with a view to enhance their economic sustainability. Sustain. 2019;11(5).

[4] Jibril IA, Yeşiltaş M. Employee satisfaction, talent management practices and sustainable competitive advantage in the Northern Cyprus Hotel Industry. Sustain. 2022;14(12).

[5] Varelas S, Karvela P, Georgopoulos N. The impact of information technology and sustainable strategies in hotel branding, evidence from the greek environment. Sustain. 2021;13(15).

[6] Majeed S, Zhou Z, Lu C, Ramkissoon H. Online tourism information and tourist behavior: A structural equation modeling analysis based on a self-administered survey. Front Psychol. 2020;11.

[7] Hu X, Danso BA, Mensah IA, Addai M. Does innovation type influence firm performance? A dilemma of star-rated hotels in Ghana. Sustain. 2020;12(23):1–27.

[8] Iraldo F, Testa F, Lanzini P, Battaglia M. Greening competitiveness for hotels and restaurants. J Small Bus Enterp Dev. 2017;24(3):607–28.

[9] Pappas N. Achieving competitiveness in Greek accommodation establishments during recession. Int J Tour Res. 2015;17(4):375–87.

[10] Huertas-Valdivia I, González-Torres T, Nájera-Sánchez JJ. Contemporary leadership in hospitality: a review and research agenda. Int J Contemp Hosp Manag. 2022;34(6):2399–422.

[11] Gomezelj DG. A systematic review of research on innovation in hospitality and tourism. Int J Contemp Hosp Manag. 2016;28(3):516–58.

[12] Hall CM, Safonov A, Naderi Koupaei S. Resilience in hospitality and tourism: issues, synthesis and agenda. Int J Contemp Hosp Manag. 2022;347–68.

[13] Cheng X, Xue T, Yang B, Ma B. A digital transformation approach in hospitality and tourism research. Int J Contemp Hosp Manag. 2023;

[14] Thangavel P, Chandra B. Two decades of M-Commerce consumer research: A bibliometric analysis using R Biblioshiny. Sustainability. 2023;15(15):11835.

[15] Barney J. Firm resources and sustained competitive advantage. J Manage. 1991;17(1):99–120.

[16] Porter ME. Competitive strategy: Creating and sustaining superior performance. Free New York. 1985;

[17] Rahimizhian S, Irani F. Investigating the antecedents of innovative behaviors in the hotel industry of Turkey. Tour Manag Stud. 2021;17(4):45–56.

[18] Bouzari M, Karatepe OM. Test of a mediation model of psychological capital among hotel salespeople. Int J Contemp Hosp Manag. 2017;29(8):2178–97.

[19] Kuokkanen H, Sun W. Social desirability and cynicism biases in CSR surveys: an empirical study of hotels. J Hosp Tour Insights. 2020;3(5):567–88.

[20] JAWABREH O, ABDELRAZAQ H, JAHMANI A. Business sustainability practice and operational management inhotel industry in aqaba special authority economic zone authority (aseza). Geoj Tour Geosites. 2021;38(4):1089–97.

[21] Musiello-Neto F, Rua OL, Arias-Oliva M, Silva AF. Open innovation and competitive advantage on the hospitality sector: The role of organizational strategy. Sustain. 2021;13(24).

[22] Martínez P, Nishiyama N. Enhancing customer-based brand equity through CSR in the hospitality sector. Int J Hosp Tour Adm. 2019;20(3):329–53.

[23] Jan G, Zainal SRM, Lee MCC. HRM practices and innovative work behavior within the hotel industry in Pakistan: Harmonious passion as a mediator. J Hum Resour Hosp Tour. 2021;20(4):512–41.

[24] Sá G, António N. Mapping information systems maturity: The case of the Portuguese hospitality industry. Tour Manag Stud. 2021;17(4):7–21.

[25] Fuentes-Moraleda L, Lafuente-Ibáñez C, Muñoz-Mazón A, Villacé-Molinero T. Willingness to pay more to stay at a boutique hotel with an environmental management system. A preliminary study in Spain. Sustain. 2019;11(18).

[26] Sarwar H, Ishaq MI, Franzoni S. Influence of HRM on CSR and performance of upscale hotels in developed and developing countries. Environ Dev Sustain. 2022.

[27] Khumalo-Ncube S, Motala T. Hotel booking website quality, travel agent satisfaction and purchase intention. African J Hosp Tour Leis. 2021;10(6):1932–43.

[28] Zaharova R. Motivational personnel management system of a hotel enterprise. In: D. R, A. O, N. U, editors. E3S Web of Conferences. Don State Technical University, 1 sq. Gagarina, Rostov-on-Don, 344000, Russian Federation: EDP Sciences; 2021.

[29] de Andrés-Sánchez J, Musiello-Neto F, Rua OL, Arias-Oliva M. Configurational analysis of inbound and outbound innovation impact on competitive advantage in the SMEs of the Portuguese Hospitality Sector. J Open Innov Technol Mark Complex. 2022;8(4).

[30] Ashour ML, Ali NN, Allan MS. Corporate social responsibility and competitive advantage: Relationships and mechanisms. Int J Econ Bus Adm. 2020;8(3):161–75.

[31] Pappas N. Marketing hospitality industry in an era of crisis. Tour Plan Dev. 2015;12(3):333–49.

[32] Cheong F, Law R. Human employees versus robotic employees: Customers and hotel managers’ perceived experience at unmanned smart hotels. Cogent Soc Sci. 2023;9(1).

[33] Martin-Rios C, Ciobanu T. Hospitality innovation strategies: An analysis of success factors and challenges. Tour Manag. 2019;70:218–29.

[34] Pereira-Moliner J, López-Gamero MD, Font X, Molina-Azorín JF, Tarí JJ, Pertusa- Ortega EM. Sustainability, competitive advantages and performance in the hotel industry: A synergistic relationship. J Tour Serv. 2021;12(23):132–49.

[35] Yang M, Luu TT, Hoang G. Can ethical climate and ethical self-efficacy channel ethical leadership into service performance? A multilevel investigation. Int J Hosp Manag. 2023;114.

[36] Elshaer IA, Azazz AMS, Fayyad S. Green management and sustainable performance of small- and medium-sized hospitality businesses: Moderating the role of an employee’s pro-environmental behaviour. Int J Environ Res Public Health. 2023;20(3).

[37] Fiernaningsih N, Nimran U, Raharjo K, Arifin Z. The influence of work life balance and organizational pride on job satisfaction and its impact on organizational citizenship behavior in five and four star hotels employee. Russ J Agric Socio-Economic Sci. 2019;91(7):191–6.

[38] Ratna S, Astuti ES, Utami HN, Rahardjo K, Arifin Z. Characteristics of tasks and technology as a driver of task-technology fit and the use of the hotel reservation information system. VINE J Inf Knowl Manag Syst. 2018 Jan;48(4):579–95.

[39] Falihah N, Siti AE, Kusdi R, Andriani K. Online reservation system and online customer review: Its impact on brand image, trust and hotel booking decision. Int J Econ Bus Account Res. 2021;5(4):42–55.

[40] Korneevets V, Semenova L. Specifics of forming the competitive hotel complex in the Kaliningrad region of Russia. Asian Soc Sci. 2014;11(3):289–95.

[41] Chung KL, D’Annunzio-Green N. Talent management practices in small- and mediumsized enterprises in the hospitality sector: An entrepreneurial owner-manager perspective. Worldw Hosp Tour Themes. 2018;10(1):101–16.

[42] Bacik R, Fedorko R, Gavurova B, Ivankova V, Rigelsky M. Differences in financial performance between various categories of hotels in the visegrad group countries. J Int Stud. 2020;13(2):279–90.

[43] Nazarian A, Atkinson P, Foroudi P, Edirisinghe D. Leaders or organisations: A comparison study of factors affecting organisational citizenship behaviour in independent hotels. Int J Contemp Hosp Manag. 2020;32(6):2055–74.

[44] Ardiansyah I, Iskandar H. Implementation of green hotel management 5-star hotel in Jakarta, case study: The Dharmawangsa Hotel Jakarta. In: F.W. W, editor. IOP Conference Series: Earth and Environmental Science. Hospitality and Tourism Study Program, Bunda Mulia University Jakarta, Indonesia: IOP Publishing Ltd; 2021.