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Nur, M., Akmal Ibrahim, M., ., B., & Taufik, M. (2023). Smart Governance Arrangement for Integrated Public Services Management in Local Government. KnE Social Sciences, 8(17), 560–570. https://doi.org/10.18502/kss.v8i17.14150

https://doi.org/10.18502/kss.v8i17.14150

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authors

  • Muhammad Nur

    Muhammad Nur

    Doctoral Candidate of Faculty of Social and Political Sciences, Hasanuddin University; Lecturer in Timor University
  • Muhammad Akmal Ibrahim

    Muhammad Akmal Ibrahim

    Faculty of Social and Political Sciences, Hasanuddin University
  • Badu .

    Badu .

    Faculty of Social and Political Sciences, Hasanuddin University
  • Muh. Taufik

    Muh. Taufik

    Lecturer in Makassar Tourism Polytechnic

Published Date

  • Oct 2, 2023

Smart Governance Arrangement for Integrated Public Services Management in Local Government

KnE Social Sciences / 1st Doctoral International Conference 2023 / Pages 560–570

Abstract

This study focuses on institutional arrangements and policy formulation to develop a smart governance framework for integrated public service management in local governments. It also examines the challenges faced by local governments in implementing integrated public service management based on smart governance analysis. The article discusses the findings related to the smart governance institutional model, particularly in the context of the City Government of Makassar, which aims to become a smart city with smart city-based integrated public services, emphasizing smart governance as a key component. The research employs qualitative methods, gathering information and findings from existing literature. The article presents insights into the establishment of a smart governance institutional model for innovative integrated public service management in local governments, driven by the objective of achieving effective and efficient governance.


Keywords: smart governance, integrated public services, institutional arrangement

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