Using Public Service Innovation Jempol Sehati in Sinjai District During COVID-19
The study describes the application of Jempol Sehati as a public service innovation during the COVID-19 pandemic at the Sinjai Regency Investment and One-Stop Services Service (DPMPTSP). The problem studied in this research is the process of organizing the innovation Jempol Sehati (such as online pick-up, healthy, safety and certainty), because of the government’s instruction to reduce activity in general. This study was conducted at the Investment Service and PTSP in Sinjai Regency using qualitative research methods. The data collection techniques used were observation, interviews, and documentation. The data analysis techniques used were data collection, data reduction, data presentation, and decision making for conclusions or verification. The results of this study indicate that the application of Jempol Sehati (as an innovation in public services during the COVID-19 pandemic) had a positive impact on improving the quality of public services both offline and online. Community satisfaction has increased, as has the number of services during COVID-19, namely 1,516 permits in a year. Innovation makes services effective and efficient, where people can access information or services online without having to visit the service office physically. This can save time, effort, and costs incurred by the public and government agencies in public services. Thus, the implication of implementing innovation in public services is increasing transparency with more active public participation, saving time and costs, increasing public satisfaction.
Keywords: innovation, public service, community
 Nuriyanto. Building a legal culture of public services to realize people’s welfare anti corruption integrity. 2015;1(1):14-36.
 Sinjai P. Sinjai Regemt regulation number 71 of 2016 concerning organizational structure. Position, main duties and functions and work procedures of the investment services and one-stop integrated services. 2016b:11–40.
 Sinjai P. Sinjai regent regukation number 10 of 2016 concerning the guidelines for the implementation of one-stop integrated services in Sinjai Regency. 2016a;147:11-40.
 Suhaeman I. Online-based service innovation at the investment service and one-stop integrated service in Sinjai Regency. Digilib Unismuh. 2022;33(1):1–12.
 Life. Paradigm to shared good governance through Indonesia’s political system. Aristo Journal. 2020;08(1):1–23.
 DP Saputra and A Widiyanto. The effectiveness of the SIPRAJA program as a public service innovation in Sidorajo District. Journal of Public Administration Research. n.d. 7(2):194–211.
 SSM and AL. Public service innovation investment service and one-stop integrated service in Pandeglang Regency. A case study of public service malls in Pandeglang. 2021;2(2):239-251.
 Afridha D, Parwiyanto H. Innovative licensing system in the network at the investment service and one-stop services in Purworejo Regency. Journal of Public Discourse. 2020;11(1):16–31.
 Handayani FA, Nur MI. Implementation of good governance in Indonesia. Publica: Journal of Public Administration Thought. 2019;11(1):1–11.
 Sinjai D. Investment services and one-stop integrated services. Paper Knowledge Toward a Media History of Documents. 2019;7(2):1.