Enhancing Public Trust in Land Certificate Public Service in Merauke Regency
Abstract
This research describes e-governance that supports public trust in land certificate public services at the National Land Agency in Merauke Regency, under the condition that e-governance is used to obtain land certificate public services and public trust because e-governance could optimize it.. This study uses a qualitative approach. Data collection techniques included interviews, observations, documents in the form of notes and reports, and documentation. The data analysis technique used in this research involves three stages: data reduction, data display, and withdrawal of conclusions and verification. The results of this study are as follows: first, e-governance of land certificate public services supports public trust through the KKP application. Second, e-governance to public trust supports public trust through the Sentuh Tanahku application and the National Land Agency office web.
Keywords: e-governance, public trust, public services
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