Impact of Organizational Commitment on Nurse Performance with Organization Citizen Behavior as a Mediation Variable in XYZ Hospital


This study aims to determine the impact of organizational commitment on nurse performance with the variable organization citizen behavior as a mediating variable at XYZ Hospital. XYZ Hospital provides a wide selection of rooms that can be selected according to the needs and costs that the patient wants. However, in the midst of the ongoing progress, there is a gap between old employees and new employees, especially in the paramedic section, namely nurses. There is a decrease in balance in the work environment which makes gaps occur when doing team work, in this case the researcher relates it to the theory of organizational citizen behavior. The object of this research is XYZ Hospital Nurse. This research was conducted on 44 respondents using a quantitative descriptive approach. Therefore, the data analysis used is statistical analysis in the form of multiple linear regression test. The results showed that the value of tcount > ttable, then Ha1 is accepted, which states that Organizational Commitment (X1) partially has a significant effect on the nurse’s performance variable (Y). The value of tcount < ttable, then Ha2 is rejected, which states that Organization Citizen Behavior (X2) partially has no significant effect on the nurse’s performance variable (Y). fcount > ftable, then Ha4 is accepted, it can be concluded that Organizational Commitment (X1) and Organization Citizen Behavior (X2) simultaneously have a significant effect on the nurse’s performance variable (Y).

Keywords: commitment, organization citizen behavior (OCB), nurse

[1] Wahyuningsih S. Gaya Kepemimpinan & Kinerja Organisasi. Penerbit NEM; 2021.

[2] Griffin ML, Hogan NL, Lambert EG, Tucker-Gail KA, Baker DN. Job involvement, job stress, job satisfaction, and organizational commitment and the burnout of correctional staff. Criminal Justice and behavior. 2010;37(2):239-255.

[3] Sesrianty V, Machmud R, Yeni F. Analisa kepuasan pasien terhadap mutu pelayanan keperawatan. Jurnal Kesehatan Perintis. 2019;6(2):116-126.

[4] Allen NJ, Meyer JP. Affective, continuance, and normative commitment to the organization: An examination of construct validity. Journal of vocational behavior. 1996;49(3):252-276.

[5] Kaswan. Manajemen Sumber Daya Manusia. Yogyakarta: Graha Ilmu; 2012.

[6] Robbins SP, Judge T. Organizational behavior. Pearson South Africa; 2009.

[7] Greenslade JH, Jimmieson NL. Distinguishing between task and contextual performance for nurses: development of a job performance scale. Journal of Advanced Nursing. 2007;58(6):602-611.

[8] Kewuan NN. Manajemen Kinerja Keperawatan. Jakarta: EGC; 2016.

[9] Sugiyono. Metode Penelitian Kuantitatif Kualitatif dan R&D. Alfabeta; 2017.