Factors Affecting Generation-Y Employee Engagement During a Pandemic: A Study from the Private Sector in Indonesia
It is important to assess the relationship between employees and the company they work for in order to build trust between both parties. This can lead to an increase in employee productivity. This study aimed to determine the effect of organizational trust, personal resources and work-life balance on employee engagement. The sample used in this study were workers belonging to Generation-Y with 190 respondents using a purposive sampling. Data collection was done through an online questionnaire. The SPSS application was used to analyze the data through research instrument testing with validity and reliability tests, multiple regression analysis, coefficient of determination and hypothesis testing. It is concluded that organizational trust, personal resources, and work-life balance have a significant effect on employee engagement.
Keywords: organizational trust, personal resource, work-life balance, employee engagement.
 Bakker AB, Demerouti E. Towards A Model Of Work Engagement. Career Dev Int. 2008;13(3):209–23.
 Bakker AB, Demerouti E, Verbeke W. Using The Job Demands-Resources Model To Predict Burnout And Performance. Hum Resour Manage. 2006;45(1):127–45.
 Djajasinga ND, Sulastri L, Sudirman A, Sari AL, Rihardi L. Practices in Human Resources and Employee Turnover in the Hospitality Industry. Proceedings of the 2nd Annual Conference on Blended Learning, Educational Technology and Innovation (ACBLETI 2020) Practices; 2021.
 Lienardo S, Setiawan R. Pengaruh Organizationnal Trust dan Job Satisfaction terhadap Employee Engagement pada Karyawan PT Bangun Wisma Sejahtera. Agora. 2017;5(1):29–38.
 Sahir SH, et al. Keterampilan Manajerial Efektif. Medan: Yayasan Kita Menulis; 2020.
 Bakker AB, Albrecht SL, Leiter MP. Key Questions Regarding Work Engagement. Eur J Work Organ Psychol. 2011;20(1):4–28.
 Pandey S, David S. A Study of engagement at work: what drives employee engagement? Eur. J. Commer. Manag. Resesarch. 2013;2(7):155–61.
 Lie D, Sherly S, Dharma E, Sudirman A. The Impact of Work Discipline and Work Ethic on the Teacher Performance of Sultan Agung Pematangsiantar Private Middle School Teachers T.A. 2018/2019. Int. J. Bus. Stud. 2019;3(3):125–35.
 Gambetta D. Chapter 13: Can We Trust Trust? In: Gambetta D, editor. Trust: Making and Breaking Cooperative Relations, Department of Sociology. England: University of Oxford; 2000.
 Savolainen T, Lopez-fresno P, Ikonen M. Trust-Communication Dyad in Inter-Personal Workplace Relationships – Dynamics of Trust Deterioration and Breach. Electron J Knowl Manage. 2013;12(4):232–40.
 Bulinska-Stangrecka H, Iddagoda YA. The Relationship Between Inter-Organizational Trust and Employee Engagement and Performance. Acad. Manag., vol. 4, no. 1, pp. 8–24, 2020, [Online]. Available: https://depot.ceon.pl/handle/123456789/18195
 McAllister DJ. Affect- and Cognition-Based Trust As Foundations for Interpersonal Cooperation in Organizations. Acad Manage J. 1995;38(1):24–59.
 Indajang K, Halim F, Sudirman A. The Effectiveness of Teacher Performance in Terms of the Aspects of Principal Leadership, Organizational Culture, and Teacher Competence. Proceedings of the 2nd Annual Conference on Blended Learning, Educational Technology and Innovation (ACBLETI 2020); 2021.
 Yulianti P. Procedural Justice, Organizational Trust, Organizational Identification dan Pengaruhnya pada Employee Engagement. J. Manaj. Teor. dan Ter. 2016;9(3):210– 225.
 Herminingsih A. The Influence of the Organizational Justice and Trust to the Leaders on Employee Engagement with Job Satisfaction as Intervening Variable. Arch. Bus. Res. 2017;5(2):56–69.
 Lorente L, Salanova M, Martínez IM, Vera M. How personal resources predict work engagement and self-rated performance among construction workers: a social cognitive perspective. Int J Psychol. 2014 Jun;49(3):200–7.
 Truong TV, Nguyen HV, Phan MC. Influences of Job Demands, Job Resources, Personal Resources, and Coworkers Support on Work Engagement and Creativity. J. Asian Financ. Econ. Bus. 2021;8(1):1041–50.
 Toth I, Heinänen S, Nisula AM. Personal Resources And Knowledge Workers’ Job Engagement. Int J Organ Anal. 2020;28(3):595–610.
 Sembiring N, Nimran U, Astuti ES, Utami HN. The Effects Of Emotional Intelligence And Organizational Justice On Job Satisfaction, Caring Climate, And Criminal Investigation Officers’ Performance. Int J Organ Anal. 2020;28(5):1113–30.
 Kalliath T, Brough P. Work-Life Balance: A Review Of The Meaning Of The Balance Construct. J Manage Organ. 2008;14(3):323–7.
 Ricardianto P, Bramulya R, Setiawati R, Max D. Rudy Gugat, “How To Improve Ship Crew ’ S Work Effectiveness Through The Leadership Style, Work Life Balance And Employee Engagement In Indonesia National Shipping,”. Manag. Sci. Lett. 2020;10:399–410.
 Tavassoli T, Sune A. A National Study on the Antecedents and Outcomes of Work-Life Balance in Iran. PEOPLE Int. J. Soc. Sci. 2018;3(3):1616–36.
 Rani S, Kamalanabhan, Selvarani, “Work-Life Balance Reflections on Employee Satisfaction,” Serbian J. Manag. 2011;6:85–96.
 Puspitasasri AS, Darwin M. Effect of Work-Life Balance and Welfare Level on Millennial Employee Performance Through Work Engagement. Int J Sci Soc. 2021;3(1):334–44.
 Hair JF. Multivariat Data Analysis. 7th ed. New Jersey: Pearson Prentice Hall; 2014.
 Sugiyono, Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung: Alfabeta; 2017.
 Taber KS. The Use of Cronbach’s Alpha When Developing and Reporting Research Instruments in Science Education. Res Sci Educ. 2018;48(6):1273–96.
 Mayer RC, Davis JH, Schoorman FD. An Integrative Model Of Organizational Trust. Acad Manage Rev. 1995;20(3):709–34.
 Acosta Antognoni H, Salanova Soria M, Llorens Gumbau S. How Organizational Practices Predict Team Work Engagement: The Role of Organizational Trust. Cienc. Trab. J. 2012;14:8–15.