Obstacles of Public Service Innovation in the Licensing Services Sector
Abstract
Public sector innovation is currently a central issue in the provision of public services. One example is innovation in the licensing services sector, which has been carried out and assessed by a number of local governments with the aim of helping to improve the quality of public services and public welfare. This innovation is not going well and there are several things that have hindered its implementation. The purpose of this research was to identify and analyze the inhibiting factors of the innovation in public services program carried out by One Gate Integrated Service and Investment Agency. A qualitative approach was used. The data were obtained through observations, interviews, and document analysis. The results showed that a number of licensing services innovations carried out by the Pare-Pare City Investment and One Gate Integrated Service Office were hampered due to factors including: employees’ lack of skills in information technology and telecommunications, budget factors, lack of education and training, lack of incentives, and resistance of the relevant agencies towards the technical team.
Keywords: obstacles, innovation, public services, Pare-Pare
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