Relationship between Emotional Intelligence and Workplace Stress Among Nurses in West Java Province, Indonesia


Nurses have a higher risk of workplace stress due to higher workload and the responsibility of caring for patients in 24-hour shifts, individually and as part of healthcare teams. Therefore, emotional control and intelligence are important elements of the job. However, few studies explore the relationship between emotional intelligent and work stress among nurses, particularly in developing countries, a gap this article will address. This study was conducted using a descriptive correlational approach. Nurses were eligible to be considered in this study if they were a permanent worker with at least six months’ experience, and not on maternity leave. A self-reported questionnaire of emotional intelligence and workplace stress was used to collect the data. The relationship between variables interest was determined using Spearman Rank test. Fifty nurses in a government hospital located in West Java, Indonesia participated in this study. The median score of emotional intelligent was 91 (and ranged from 74 to 103). The average score of workplace stress was 39.9 (SD: 11.23). The result from bivariate analysis found a negative association between emotional intelligent and workplace stress (r=-0.468, p=0.001). Nurses with a higher emotional intelligence had lower workplace stress. Promoting emotional intelligence among nurses in the hospital is important, and future studies are exploring more factors associated with emotional intelligence is warranted.


Keywords: Emotional intelligence, nurses, workplace, stress

[1] Purwanto, S. (2007). Quality of Nursing Services. Retrieved from

[2] Kristiani, D., Pradhanawati, A. and Wijayanto, A. (2013). Pengaruh kemampuan kerja dan motivasi kerja terhadap kinerja karyawan (Studi pada Karyawan Operator PT. Indonesia Power Unit Bisnis Pembangkitan Semarang). Jurnal Ilmu Administrasi Bisnis, vol. 1, issue 1, pp. 110-116.

[3] Andarika, R. (2004). Burnout pada perawat putri RS St. Elizabeth Semarang ditinjau dari Dukungan Sosial. Jurnal Psych., vol. 1, issue 1 page 1-8.

[4] Akbar, S. N. (2013). Relationship of Emotional Intelligence with Nursing Working Stress in RSUD Banjarbaru. Retrieved from

[5] Saam, Z. and Wahyuni, S. (2013). Nursing Psychology. Jakarta: Rajawali Pers.

[6] Schmitt, N. (1997). Vocabulary Learning Strategies. In D. N. Schmitt and M. McCarthy (Eds.), Vocabulary: Description, Acquisition and Pedagogy. Cambridge: Cambridge University Press, pp. 199-227.

[7] Goleman, D. (2004). Emotional Intelligence: Why EI is More Important than IQ. Jakarta: Gramedia Pustaka Utama.

[8] Mehdi, M., et al. (2012). The Relationship between Emotional Intelligence and Job Satisfaction among Coaches in Premier Under-20 Football League. International Journal of Academic Research in Business and Social Sciences, issue 2, p. 2222-6990.

[9] Martin, A. D. (2000). Competence Model, New Trends Revitalization HR. Jakarta: PT Refika Aditama.

[10] Rahmi, F. (2010) The Relationship between IE and Spiritual Intelligence, and Learning Behavior towards Accounting Understanding. Journal of Accounting Education

[11] Oryza, D. (2009). Relationship of Emotional Intelligence with Nursing Working Stress in Dr Sayidiman Magetan Hospital East Java. Retrieved from

[12] Patton, P. (1998). EQ Platform for Achieving Personal Success and Career. Jakarta: PT Mitra Media.

[13] Tarwaka. (2004). Ergonomics for Safety, Occupational Health and Productivity. Surakarta: UNIBA Press.