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https://doi.org/10.18502/espoch.v4i1.15819

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authors

  • Cristian Benalcazar

    Cristian Benalcazar

    Escuela Superior Politecnica de Chimborazo, Informatica y Electronica, Francisco de Orellana, Ecuador
  • Mario Mendez

    Mario Mendez

    Escuela Superior Politecnica de Chimborazo, Informatica y Electronica, Francisco de Orellana, Ecuador
  • Alvin Melendez

    Alvin Melendez

    Escuela Superior Politecnica de Chimborazo, Informatica y Electronica, Francisco de Orellana, Ecuador
  • Wilson Chango

    Wilson Chango

    Escuela Superior Politecnica de Chimborazo, Informatica y Electronica, Francisco de Orellana, Ecuador

Published Date

  • Apr 18, 2024

Importance of the Chatbot in the Different Social Areas

ESPOCH Congresses: The Ecuadorian Journal of S.T.E.A.M. / Volume 3, Issue 2 / Pages 156–165

Abstract

This research aims to determine the relevance that the use of chatbots has gained. We conducted a scientific literature review and mapped the research trends that address the paradigms of using chatbots, in achieving benefits in education, communication, or economics, as well as the benefit that this technology provides in the field of health. It is required to find the most suggested architecture used for a distributed chatbot system in e-commerce to automate human-machine communication through natural language queries. Personalized conversational agents are promising tools to complement existing online resources for mathematics education. The results revealed that these applications positively affect the current medical sector and we determined that chatbots are designed to interact with people in mostly text-based conversations. In conclusion, chatbots are very useful, easy to adapt, and used more continuously in research and also in health applications that require symptom tracking and treatment.


Keywords: chatbot, research, application.


Resumen


El interés de investigación es determinar de la relevancia que ha ganado el uso de los chatbots. Llevamos a cabo una revisión de la literatura científica y mapeamos las tendencias de investigación que abordan los paradigmas del uso de los chatbots. para conseguir un beneficio ya sea en la educación, comunicación o economía, así como el beneficio que brinda esta tecnología en el ámbito de la salud. Se requiere encontrar el área más sugerida y utilizada de un sistema de chatbot para automatizar la comunicación hombre-máquina mediante consultas en lenguaje natural. Los agentes conversacionales personalizados son herramientas prometedoras para complementar los recursos en línea existentes para la educación matemática. Los resultados dieron a conocer que estas aplicaciones afectan positivamente en el sector de la medicina actual y determinamos que los chatbot son diseñados para interactuar con las personas en conversaciones basadas en su mayoría de manera textual. Concluimos que los chatbots están siendo más requeridos en el área de la medicina debido a que estos llegan a brindar información sobre salud y tratamientos, recordatorios de citas y medicamentos, sin embargo, deben ser supervisados por profesionales de la salud y no reemplazar al médico.


Palabras Clave: chatbot, investigación, aplicación, medicina.

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