The Influence of Social Media Marketing Activities on Purchase Intention Through Brand Awareness

Abstract

The aim of this research was to investigate the influence of social media marketing activities on purchase intention and to elaborate the role of brand awareness as the mediating variable in this relationship. The sample consisted of 315 respondents. The data were collected through a closed-ended questionnaire with five alternative responses: highly agree (score five) and highly disagree (score one). The data were then analyzed through descriptive statistics and path analysis. The results showed that social media marketing activities had a significant influence on purchase intention and that brand awareness acted as the pull mediating variable in this relationship.


Keywords: social media marketing activities, brand awareness, purchase intention

References
[1] Baron, R. M. and Kenny, D. A. (1986). The Moderator–Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations. Journal of Personality and Social Psychology, vol. 51, issue 6, p. 1173.

[2] Bilgin, Y. (2018). The Effect of Social Media Marketing Activities on Brand Awareness, Brand Image and Brand Loyalty. Business & Management Studies: An International Journal, vol. 6, issue 1, pp. 128-148.

[3] Chen, S. C. and Lin, C. P. (2019). Understanding the Effect of Social Media Marketing Activities: The Mediation of Social Identification, Perceived Value, and Satisfaction. Technological Forecasting and Social Change,140, 22-32.

[4] Eliasari, P. R. A. and Sukaatmadja, I. P. G. (2017). Pengaruh Brand Awareness Terhadap Purchase- Intention Dimediasi Oleh Perceived-Quality Dan-Brand-Loyalty. E-Jurnal Manajemen Universitas Udayana, vol. 6, issue 12, pp. 6620-6630.

[5] Foroudi, P., et al. (2018). Perceptional Components of Brand Equity: Configuring the Symmetrical and Asymmetrical Paths to Brand Loyalty and Brand Purchase Intention. Journal of Business Research, 89, 462-474.

[6] Gautam, V. and Sharma, V. (2017). The Mediating Role of Customer Relationship on the Social Media Marketing and Purchase Intention Relationship with Special Reference to Luxury Fashion Brands. Journal of Promotion Management, vol. 23, issue 6, pp. 872-888.

[7] Godey, B., et al. (2016). Social Media Marketing Efforts of Luxury Brands: Influence on Brand Equity and Consumer Behavior. Journal of Business Research, vol. 69, issue 12, pp. 5833-5841.

[8] Kertamukti, R. (2015). Strategi Kreatif dalam Periklanan. Jakarta: Rajawali Pers.

[9] Khan, N. J., Razzaque, M. A. and Hazrul, N. M. (2017). Intention of and Commitment towards Purchasing Luxury Products: A Study of Muslim Consumers in Malaysia. Journal of Islamic Marketing, vol. 8, issue 3, pp. 476-495.

[10] Kim, A. J. and Ko, E. (2010). Impacts of Luxury Fashion Brand’s Social Media Marketing on Customer Relationship and Purchase Intention. Journal of Global Fashion Marketing, vol. 1, issue 3, pp. 164-17.

[11] Laksamana, P. (2018). Impact of Social Media Marketing on Purchase Intention and Brand Loyalty: Evidence from Indonesia’s Banking Industry. International Review of Management and Marketing, vol. 8, issue 1, pp. 13-18.

[12] Liu, M. T., et al. (2017). Applying Consumer-Based Brand Equity in Luxury Hotel Branding. Journal of Business.81, pp. 192-202.

[13] Masyhuri, M. and Magnadi, R. H. (2016). Analisis Pengaruh Customer Experience, Intensitas Periklanan Terhadap Minat Beli Gramedia.com dengan Brand Awareness Sebagai Variabel Intervening (Studi Pada Pelanggan Gramedia Semarang) (Doctoral dissertation, Fakultas Ekonomika dan Bisnis Universitas Diponegoro, 2017).

[14] Priansa, D. J. (2017). Perilaku Konsumen dalam Persaingan Bisnis Kontemporer. Bandung: Alfabeta.

[15] Wijaya, I. M. (2013). The Influence of Brand Image, Brand Personality and Brand Awareness on Consumer Purchase Intention of Apple Smartphone. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, vol. 1, issue 4. 107-120