The Impact of HR Practices on Job Performance and Turnover Intention with Psychological Well-Being as a Mediator in Professional Workers at a Subcontractor Telecommunication Company in Indonesia


Turnover is a big issue for an organization, leading to the loss of talent and financial costs based on the organization’s investment in human capital and decreased productivity. In this research, we examined the impact of three HR practices on employee well-being, job performance and turnover intentions in professional workers at PT ABC. Employee well-being in this study involved two perspectives: psychological well-being and physical well-being. This study also examined the impact of employee well-being on retention. The study was conducted in a subcontractor company in the telecommunication industry in Indonesia. This study included 283 professional workers who were considered critical people in ensuring quality service. HR practices had a negative effect on turnover intention and a positive effect on job performance. HR practices did not influence either psychological well-being or physical well-being.

Keywords: HR Practise, turnover intention, employee well-being, professional workers

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