The Influence of Brand Dimensions on the Purchasing Decisions of Consumers of Hamzah Batik Shop in Yogyakarta

Abstract

This study aimed to determine the effect of brand dimensions, namely brand loyalty, brand quality, historical brand and marketing communication on the purchasing decisions of consumers of Hamzah Batik Stores in Yogyakarta. This sample included consumers at the Hamzah Batik Shop in Yogyakarta. Sampling used random techniques. A questionnaire was used to collect primary data with 100 respondents. The results showed that brand loyalty, brand quality, historical brand and marketing communication simultaneously had a significant influence on purchasing decisions. Separately, brand loyalty had a significant negative effect on purchasing decisions and historical brand did not. Thus the company should pay attention to customer loyalty. This can be done by always paying attention to the needs and desires of customers. Managerial implications, research limitations and future resarch are also discussed in this study.


Keywords: brand loyalty, brand quality, brand historical, marketing communication, purchasing decision

References
[1] Veenraj, P. and Ashok, J. (2014). Impact of Shopper Marketing on Purchase Decisions of Information Technology Devices for Personal use by Indian Consumers. Journal of Theoretical and Applied Information Technology, vol. 64, issue 3, pp. 616-624.

[2] Wut, T. M. W. and Chou, T-J. (2013). Do Family Members Agree on Family Purchase Decision? – An Empirical Study among Families in Hong Kong. International Journal of Consumer Studies, vol. 37, issue 3, pp. 344 - 350.

[3] Shafiee, M. M. and Bazargan, N. A. (2018). Behavioral Customer Loyalty in Online Shopping: The Role of E-Service Quality and E-Recovery. Journal of Theoretical & Applied Electronic Commerce Research, vol. 13, issue 1, pp. 26-38.

[4] Xiabing, Z., et al. (2015). Building Brand Loyalty through User Engagement in Online Brand Communities in Social Networking Sites. Information Technology & People, vol. 28, issue 1, pp. 90 - 106.

[5] Huang, C. C., et al. (2014). The Impact of Relational Bonds on Brand Loyalty: The Mediating Effect of Brand Relationship Quality. Managing Service Quality, vol. 24, issue 2, pp. 184-204.

[6] Fang, J. L., Mizerski, D. and Soh, H. (2012). Self-Congruity, Brand Attitude, and Brand Loyalty: A Study on Luxury Brands. European Journal of Marketing, vol. 46, issue 7/8, pp. 922-937.

[7] Poushneh, A. and Vasquez-Parraga, A. Z. (2019). Emotional Bonds with Technology: The Impact of Customer Readiness on Upgrade Intention, Brand Loyalty, and Affective Commitment through Mediation Impact of Customer Value. Journal of Theoretical & Applied Electronic Commerce Research, vol. 14, issue 2, pp. 90-105.

[8] Sims, C. D. and Trott, P. (2006). The Perceptions of the BMW Mini Brand: The Importance of Historical Associations and the Development of a Model. Journal of Product & Brand Management, vol. 15/4, pp. 228-238.

[9] Moharam, O. M. and Shawky, A. Y. (2012). Measuring The Effects of Personalized Integrated Marketing Communication Tools on the Consumers” Intention to Purchase Credit Cards in the Private Banking Sector in Egypt. American Academic & Scholarly Research Journal, vol. 4, issue 5, pp. 1-14.

[10] Yamoah, F. A. Y., Duffy, R. P. and Feame, A. (2016). Towards a Framework for Understanding Fairtrade Purchase Intention in the Mainstream Environment of Supermarkets. Journal of Business Ethics, vol. 136, pp. 181 - 197.

[11] Ponduri, S. B. and Bala, E. S. (2014). Role of Information Technology in Effective Implementation of Customer Relationship Management. Journal of Marketing & Communication, vol. 9, issue 3, pp. 50 - 55.

[12] Imam, G. (2011). Multilevel Equation Model of Concepts and Applications with AMOS 210 Program. Semarang: Diponegoro University Publishing Board.

[13] Ferdinand, A. T. (2006). Structural Equation Modeling in Management Research. Semarang: Diponegoro University Publishing Board.

[14] Zaniboni, S., et al. (2011). Training Valence, Instrumentality, and Expectancy Scale (T-VIES-It) Factor Structure and Nomological Network in an Italian Sample. Journal of Workplace Learning, vol. 23, issue 2, pp. 133-151