Changes in Tenant Layout in an Effort to Increase Turnover at the Convention Hall Culinary Center (CH-Kuliner) Surabaya

Abstract

This study examined the impact of layout changes or re-layout on the turnover of the tenants at the Culinary Center Convention Hall (SKCH) Surabaya. The aspects studied concerned spatial purpose and layout functions. Spatial purpose included area expansion, ease of access and lighting, and equalization considerations for tenants. Layout functions included the variable of SKCH’s location. The four variables support layout changes, thus increasing the turnover of the tenants in SKCH. A descriptive qualitative method was used. The study included all 25 tenants who were in SKCH before and after the re-layout. Each aspect indirectly brought a positive influence on the increase in turnover of the majority of tenants at SKCH, with the purpose aspect of spatial layout increasing the turnover of 64% of tenants and the aspect of layout function increasing the turnover of 92% of tenants.


Keywords: layout change, culinary center, spatial purpose, layout functions, tenant, stand, consumer, re-layout

References
[1] Effendy, L. (2018). Pengaruh Restaurant Atmospher Terhadap Dining Satisfaction Dan Behavioral Intention Pada Tdi Cafe & Rooftop Gorontalo). Agora, vol. 6, issue 1, pp. 1-6.

[2] Evirasanti, M., Rahyuda, K. and Yasa, N. (2016). Pengaruh Kualitas Makanan, Kualitas Layanan Dan Lingkungan Fisik Terhadap Kepuasan Dan Behavioral Intentions (Studi Di Métis Restaurant). E-Jurnal Ekonomi dan Bisnis Universitas Udayana, vol. 5, issue 12, pp. 4331-4358.

[3] Ibrahim, M., Mananeke, L. and Soepeno, D. (2018). Analisis Tata Letak Ruang Dan Fungsionalitas Restoran Rumah Kopi Billy Terhadap Kepuasan Pelanggan. Jurnal Riset Ekonomi, Manajemen dan Akuntansi, vol. 6, issue 4, pp. 3537-3582.

[4] Lumentut, F. L. and Palandeng, I. D. (2014). Fasilitas, Servicescape, Dan Kualitas Pelayanan, Pengaruhnya Terhadap Kepuasan Konsumen Mcdonald’s Manado. Jurnal Riset Ekonomi, Manajemen dan Akuntans, vol. 2, issue 3, pp. 126-136.

[5] Sugiarto, B. U. and Subagio, H. (2014). Analisa Pengaruh Produk, Kualitas Pelayanan, Harga, dan Store Atmosphere Terhadap Minat Beli di Dream of Khayangan art Resto Surabaya. Jurnal Manajemen Pemasaran Petra, vol. 2, issue 1, pp. 1-14.

[6] Yuriansyah, A. L. (2013). Persepsi Tentang Kualitas Pelayanan, Nilai Produk Dan Fasilitas Terhadap Kepuasan Pelanggan. Management Analysis Journal, vol. 2, issue 1, pp.9-14.

[7] Raghavendra, G., Mallya, J. and Mukherjee, A. (2019). The Influence of Physical Environment Factors of Multicuisine Restaurants on Overall Service Quality, Satisfaction, and Loyalty. African Journal of Hospitality, Tourism and Leisure, vol. 8, issue 5, pp.1-14.

[8] Halim, C. and Brahmana, R. K. (2014). Analisa Pengaruh Event Involvement Melalui Event Attitude Terhadap Customer Loyalty Townsquare Surabaya. Jurnal Manajemen Pemasaran Petra, vol. 2, issue 2, pp.1-12.

[9] Harris, L. C. and Ezeh, C. (2008). Servicescape and Loyalty Intentions: An Empirical Investigation. European Journal of Marketing, vol. 42, issue 3/4, pp. 390-422.

[10] Purnama, R. and Afiani, F. (2009). Pengaruh Program Event Family Gathering Terhadap Loyalitas Pelanggan Bisnis Pada Hotel Nuansa Bali Anyer. Strategic, vol. 8, issue 15, pp. 86-100.

[11] Kotler, P. (2007). Marketing in the Public Sector. Pearson Education. Philadelphia, Pennsylvania.

[12] Thamrin, A. (2003). Manajemen Produksi Dan Industri Kecil. Universitas Terbuka. Jakarta Pusat.

[13] Mardiyani, Y. and Murwatiningsih, M. (2015). Pengaruh Fasilitas Dan Promosi Terhadap Kepuasan Pengunjung Melalui Keputusan Berkunjung Sebagai Variabel Intervening Pada Objek Wisata Kota Semarang. Management Analysis Journal, vol. 4, issue 1, pp. 65-75.

[14] Ryu, K. and Jang, S. S. (2007). The Effect of Environmental Perceptions on Behavioral Intentions through Emotions: The Case of Upscale Restaurants. Journal of Hospitality & Tourism Research, vol. 31, issue 1, pp. 56-72.