Human Organization and Technology-Fit Model to Evaluate Implementation of Library Information System


This study discusses the factors of influence on the successful implementation of library information system at the Library Archives Office of Riau Province that called QALIS (Quadra Automated Library Information System). This evaluation is using HOT-Fit model. HOT-Fit placed three substantial components of information system, there are human, organization and technology. The purpose of this research is to evaluate and knows that system quality, information quality, service quality, system use, user satisfaction, organization structure and net benefit are the factors affecting successful implementation of QALIS. The underlying purpose of this research is the phenomenon that QALIS was implementation since 2010 but not optimal using of librarian and it is utilization not measured for all library users. Data is obtained through distributing questionnaires to 100 respondents, consisting of 9 librarians and 91 library users. The results of this study indicate that information quality variables and service quality variables influence user satisfaction, user satisfaction variables influence system use, organization structure variables influence user satisfaction, and finally all three variables influence net benefit (level of significant 0.05).

Keywords: HOT-Fit model, Library Information System, SEM PLS, QALIS

[1] Peraturan Pemerintah Republik Indonesia Nomor 43 Tahun 2007 [Internet]. Available from: http://htl.

[2] King N, Ma TH, Zaphiris P, Petrie H, Hamilton F. An Incremental Usability and Accessibility Evaluation Framework for Digital Libraries 2. Nature of digital libraries. 2004;123–31.

[3] Elliott M, Kling R. Organizational Usability of Digital Libraries: Case Study of Legal Research in Civil and Criminal Courts. 1997;48(11):1023–35.

[4] Igbaria M, Zinatelli N, Cragg P, Cavaye ALM, Street WG, Cragg P. Personal Computing Acceptance Factors in Small Firms: A Structural Equation. 2013;21(3):279–305.

[5] Yusof MM, Kuljis J, Papazafeiropoulou A, Stergioulas LK. An evaluation framework for Health Information Systems: human, organization and technology-fit factors (HOT-fit). Int J Med Inform. 2008;

[6] Yusof MM, Paul RJ, Stergioulas LK. Towards a Framework for Health Information Systems Evaluation. In: Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS’06). 2006.

[7] Alawneh A, Al-Refai H, Batiha K. Measuring user satisfaction from e-Government services: Lessons from Jordan. Vol. 30, Government Information Quarterly. 2013. 277–288 p.

[8] Zahidi Z, Woods PC. User Satisfaction Determinants for Digital Culture Heritage Online Collections. 2014;18–27.

[9] Tahyudin I, Intan D, Saputra S. A Response Analysis of Mobile Augmented Reality Application for Tourism Objects. 2017;7(6):3500–6.

[10] Delone WH, Mclean ER. Journal of Management The DeLone and McLean Model of Information Systems Success: A Ten-Year Update. 2014;(March 2015):37–41.

[11] Bacsich BP, Summary E. The relevance of the MIT90s framework to benchmarking e-learning. 2006;1– 27.

[12] Erlirianto LM, Holil A, Ali N, Herdiyanti A. The Implementation of the Human, Organization,and Technology – Fit (HOT – Fit) Framework to evaluate the Electronic Medical Record (EMR) System in a Hospital. Procedia - Procedia Comput Sci. 2015;72:580–7.

[13] Chin WW. The Partial Least Squares Approach to Structural Equation Modeling. 2014;( January 1998).