The Effect of Agency Services and Service Quality on The Number of Visits of The Travel Ship in PT. Andhika GAC Jakarta
Thepurposeofthisstudywastoexamineandanalyzetherelationshipbetweenagency servicesandservicequalitytothenumberofcruiseshipvisitsatPT.AndhikaGAC.This study uses data collection methods by publishing questionnaires with samples taken from55respondents.Thedataofthisstudyareallcruiseshipagencyserviceactivities for 3 months from November to December 2018. Sampling used is a non-probability sampling with a saturated sampling technique taken entirely from the population for a sample of 55 people. The data analysis technique uses multiple regression analysis techniques. The results showed that agency services partially had a positive and signiﬁcant effect on the number of cruise ship visits. Service quality partially has a positiveandsigniﬁcanteffectonthenumberofcruiseshipvisits.AgencyServicesand Service Quality together have a signiﬁcant effect on the number of cruise ship visits with a coefﬁcient of determination (R2) of 0.617. The contribution of research shows that agency services and service quality can conﬁrm the theory of sea transportation management, agency and human resource management.
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