The Roles of Trust within Information Quality and Price to Engage Impulsive Buying Behaviour to Generate Customer’s Repurchase Intention: A Case of M-Commerce in Indonesia (GoFood)

Abstract

The purpose of this study is to examine the customer’s impulsive buying behavior engage with trust, which involves price and information quality to determine the repurchase intention of the customers. The research model was analyzed using Regression Analysis by SPSS of 100 respondents who had previously completed the questionnaire. The proposed model and hypotheses are supported this study. Our findings that Price and Information Quality significantly influenced to Impulsive Buying in strong and significant effects, Information Quality significantly influenced to Repurchase Intention, although the Price variable had a weak correlation with Repurchase Intention, we believe that Trust as a mediator variable of Impulsive Buying have a significant impact on customer’s Repurchase Intention.

References
[1] Akram,U.,Hui,P.,KaleemKhan,M.,Tanveer,Y.,Mehmood,K.,&Ahmad,W.(2018).Howwebsitequality affects online impulse buying. Asia Pacific Journal of Marketing and Logistics, 30(1), 235-256.

[2] Chang,C.,&Hsu,Y.H.S.(2013).Assessingtheeffectofperceivedvalue,servicequalityandcustomer satisfaction in the online travel industry. Business and Management Review, 3, 14–23.

[3] Chamchuntra, S., & Fongsuwan, W. (2014). Customer repurchase intention, trust and customer satisfaction influencing outsourced employees at Kasikorbank bank public company limited (Thailand). International Journal of Arts & Sciences, 7(3), 233-242.

[4] Bong, Suseno. (2010). The influence of impulse buying toward consumer store loyalty at hypermarket in Jakarta. Business and Entrepreneurial Review, 10(1), 25-44

[5] Ghozali, Imam (2006). Aplikasi Analisis Multivariate dengan Program SPSS . Badan penerbit UNDIP.

[6] Hariguna, T., & Berlilana, B. (2017). Understanding of antecedents to achieve customer trust and customer intention to purchase E-commerce in social media, an empirical sassessment. International Journal of Electrical and Computer Engineering, 7(3), 1240-1245.

[7] Hidayanto,A.N.,Ovirza,M.,Anggia,P.,Budi,N.F.A.,&Phusavat,K.(2017).Therolesofelectronicword ofmouthandinformationsearchinginthepromotionofa newE-commercestrategy:A caseofonline group buying in indonesia. Journal of Theoretical and Applied Electronic Commerce Research, 12(3), 69-85.

[8] Hussain,R.(2016),“Themediatingroleofcustomersatisfaction:evidencefromtheairlineindustry”,Asia Pacific Journal of Marketing and Logistics, Vol. 28 No. 2, pp. 234-255.

[9] Kotler, P. & Armstrong, G.(2001). Principles of Marketing. 9th ed. New Jersey: Prentice Hall.

[10] Lam,A.Y.C.,Lau,M.M.,&Cheung,R.(2016).Modellingtherelationshipamonggreenperceivedvalue, green trust, satisfaction, and repurchase intention of green products. Contemporary Management Research, 12(1), 47-60.

[11] Lin, H. H., & Wang, Y. S. (2006). An examination of the determinants of customer loyalty in mobile commerce contexts. Information and Management, 43, 271–282.

[12] Liu, Y., Li, H. and Hu, F. (2013), “Website attributes in urging online impulse purchase: an empirical investigation on consumer perceptions”, Decision Support Systems, Vol. 55 No. 3,pp. 829-837.

[13] Muhammad, A. S., Zahra, S., & Yaseen, A. (2017). Impact of service quality and trust on repurchase intentions–thecaseofpakistanairlineindustry.Asia Pacific Journal of Marketing and Logistics, 29(5), 1136-1159.

[14] NguyenNgoc,D.P.,&TranThi,D.T.(2018).Repurchaseintention:Theeffectofservicequality,system quality,informationquality,andcustomersatisfactionasmediatingrole:APLSapproachofM-commerce ride hailing service in vietnam. Marketing and Branding Research, 5(2), 78-91.

[15] Poon, P., Albaum, G., & Chan, P.S.F. (2012). Managing trust in direct selling relationships. Journal of Marketing Intelligence & Planning, 30(5), 588-603.

[16] Qureshi, I., Fang, Y., Ramsey, E., Mccole, P., Ibbotson, P., & Compeau, D. (2009). Understanding online customer repurchasing intention and the mediating role of trust - an empirical investigation in two developed countries.European Journal of Information Systems, 18(3), 205-222.

[17] Styv, M. E., Foster, T., & Wallström, Å. (2017). Impulse buying tendencies among online shoppers in sweden. Journal of Research in Interactive Marketing, 11(4), 416-431.

[18] Weisstein, F. L., Monroe, K. B., & Kukar-kinney, M. (2013). Effects of price framing on consumers’ perceptions of online dynamic pricing practices. Journal of the Academy of Marketing Science, 41(5), 501-514.


[19] Young,L.andAlbaum,G.(2003),“Measurementoftrustinsalesperson-customerrelationshipsindirect selling”, Journal of Personal Selling and Sales Management, Vol. 23 No. 3, pp. 251-68

[20] Zboja,J.J.,&Voorhees,C.M.(2006).Theimpactofbrandtrustandsatisfactiononretailerrepurchase intentions. The Journal of Services Marketing, 20(6), 381–390