Implementation Quality Management System of ISO 9001: 2015 at Vocational High School Yappi Wonosari Gunungkidul Regency

Abstract

The aim of this study illustrate ts M utu Management System (QMS) ISO 9001: 2015 and know how to resolve obstacles that arise in SMM realization in Vocational High School Yappi Wonosari Gunung Kidul Regency. This research is a descriptive study with a qualitative approach. Research data was collected through interviews, documentation, and observation. The results of the study show: 1) The application of elements of focus on customers, leadership, engagement of people, process approach, improvement, evidence-based decision-getting , and relationship management is good enough; 2) The positive impact of the implementation of QMS is to improve school performance so that it has an impact on the satisfaction of parents; 3) How to maintain and overcome obstacles from the implementation of QMS by controlling school quality internally and externally.


 


 


Keywords: implementation, quality management system

References
[1] Ronco, A. M & Mezquida, J. M. H. Developing a Performance Management Model for the Implementation of TQM Practices in Public Education Centres. Total Quality Management & Business Excellence. Vol. 29 (5-6), 546-5765. (2016) http://dx.doi. org/10.1080/14783363.2016.1216309


[2] Sartika, Ika. The Design of Quality Documentation System at Higher Education Using ISO 9000 Model. Procedia- Social and Behavioral Sciences, Vol. 103 (2013) pp. 982- 990. https://dx.doi.org/10.1016/j.sbspro.2013.10.422


[3] Sallis, E. Total Quality Management in Education (3