The Mediating Effect of Job Satisfaction on Employee Loyalty: A Case Study of a Developer Company in Malaysia
Abstract
Employees’ loyalty is being described as the ability of the employee or staff members of the organization to stay and contribute well in their jobs for such a long term. In the recent years, resignation of employees did show an increment in many companies in Malaysia. This research specifically study on a developer company which is one of the constructions developers company in Johor, Malaysia The purpose of this study is to investigate the factors of training, rewards and benefits and working condition as determinants toward employee loyalty and how job satisfaction mediate the relationship between independent variables and dependent variables as the factors that influence the employee loyalty in organizations. A stratified sampling method was adopted as the sampling method and questionnaires is chosen as the research instrument adopted previous researcher and adopt it into this research. Respondents of this research consists of 155 respondents who are employees of the developer company. In general, we conclude that employee loyalty in the developer company has positive relation between the working condition, rewards and benefits, training and job satisfaction and confirms the partial mediation of Job Satisfaction between the independent variables, rewards/benefits and training with employee loyalty.
Keywords: Employee Satisfaction, Employee Loyalty, Working Condition, Training, Malaysia
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