Antecedent Burnout: Emotional Job Demand, Emotional Display Rules, Emotional Dissonance


This study examines antecedent burnout. Burnout can affect capability to control emotional job demand and emotional display rules, which can cause emotional dissonance. Emotional dissonance is an uncomfortable feeling because it has to display emotion according to the organization’s expectations, although the subject has a conflict within their perceived feelings. This research sample is 106 of General Crime Reserse Police. The sampling technique in this study uses Partial Least Square. The results of this study are that emotional job demand has significance influence on emotional display rules and that emotional job demand and emotional display rules are influenced by emotional dissonance and emotional dissonance influences burnout. The implication of this study is that managing emotion has an important role in the police department so that they can avoid burnout.



Keywords: emotional job demand, emotional display rules, emotional dissonance and burnout

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