Supply Chain Quality Management Practice Model As an Enabler for Operational Academic Process Toward Excellence Performance: An Explorative Study

Abstract

The purpose of this research is to develop the supply chain quality management model by identifying the important factors that contribute to the success in implementation of supply chain quality management in the academic business process. This research is exploratory in nature using case study in the supply chain member of study program’s academic process. The approach is by identifying the framework parameter of supply chain quality management. Focus of study is cross-sectional to the member of study program’s supply chain, which includes new student admission centers, head of study program, quality assurance centers and career development centers. The information is collected by in-depth interview and data analyzed from the academic process business document. Data analysis is done by open coding, axial coding, and selective coding, identifying relevant concepts and classifying them into several categories. The whole process of coding is done using NVivo 11 Pro software. The result of the article is in identifying the key elements that support the success of the academic business process of the study program in implementing supply chain quality management and presenting the supply chain quality management model implementation, supported by the essential elements found. This research presents the important input regarding the integration of total quality management and supply chain management implementation of the study program’s operational academic process in higher education. Results of this study are also valuable for other service industries, especially services that have strong involvement between client and server.

Keywords: supply chain management, total quality management, operational academic process, performance measurement