Factors That Influence Muzakki Satisfaction at Amil Zakat Institution in Bandung


The zakat fund in Bandung has not been optimally managed due to the ineffectiveness of the role of zakat fund management of both BAZNAS and LAZ, especially regarding the aspects of zakat fundraising, distribution, monitoring and evaluation. In other words, zakat fund management system is still considered inadequate and not efficient, resulting in unqualified information that leads to the low level of muzakkis’ trust. The research method was explanatory Research. The type of data used was primary and secondary data. The data collection used survey by distributing questionnaires and interviews to respondents at 7 Amil Zakat institutions (LAZ) in Bandung. The muzakkis of amil zakat institutions were the information users used as the observation units. Data analysis was conducted by using Multiple Regressions. The result of research proves that the satisfaction of muzakki of LAZ in Bandung is influenced by the quality of the accounting information system and quality of accounting information.



Keywords: muzakki satisfaction, quality of accounting information system, quality of accounting information, amil zakat institution

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