A Qualitative Study of the Enterprise Resource Planning (ERP) System Implementation-related Factors: A Case Study Approach


Enterprise Resource Planning System (ERP) is a business management system that comprises integrated sets of comprehensive software, it can manage and integrate all the business functions within an organization (Shehab et al., 2004). Many companies have made considerable investments in ERP installation systems in order to maintain good performance. The aim of this paper is to demonstrate the contribution of qualitative methods and techniques in extending the understanding of the research methodology used to implement an Enterprise Resource Planning System in the case study organisations in Libya. It discusses the issues related to research design and the reasons for choosing the case study approach, as well as the instrument development process. The originality of this paper, that triangulation has not been used extensively in case study research, nor has a multiple case study approach been commonly applied. This paper deconstructs the methods and their subsequent contribution to the findings of this study.

Keywords: Qualitative Research, Research Methodology, case study, Enterprise Resource Planning (ERP).

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