The Role of E-government in Improving Efficiency and Transparency in Public Services in Indonesia
DOI:
https://doi.org/10.18502/kss.v10i16.19157Keywords:
e-government, administrative efficiency, government transparency, public service costs, technological infrastructureAbstract
The role of e-government has great potential in improving administrative efficiency and government transparency. The implementation of e-government in sectors such as population administration, taxation, and healthcare has proven to reduce public service costs, accelerate administrative processes, and enhance service quality. For example, the e-KTP system simplifies the management of identity documents, while e-filing and e-billing in the taxation sector increase taxpayer compliance and reduce administrative costs. However, the implementation of e-government in Indonesia still faces significant challenges. Inadequate technological infrastructure in some areas, especially in rural and remote regions, and cultural and institutional resistance to the shift from manual to digital systems are major obstacles. Additionally, the limited availability of skilled human resources in information and communication technology hampers effective implementation. Nevertheless, with appropriate policy support, investment in infrastructure development, and capacity building of human resources, e-government has great potential to improve governance and enhance public welfare. Effective and sustainable implementation of e-government will help Indonesia face global challenges and achieve more efficient, transparent, and accountable governance.
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