Understanding the Impact of Green Perceived Value on Purchase Intentions Through Green Satisfaction: Literature Review

Authors

  • Allamah Al Hasanah Faculty of Administrative Sciences, University of Brawijaya, Malang 65145
  • Edy Yulianto Faculty of Administrative Sciences, University of Brawijaya, Malang 65145
  • Andriani Kusumawati Faculty of Administrative Sciences, University of Brawijaya, Malang 65145

DOI:

https://doi.org/10.18502/kss.v10i13.18947

Keywords:

green satisfaction, green value perception, purchase intention

Abstract

Perceived value refers to consumers’ evaluation of the benefits gained from goods or services, particularly those that align with environmental sustainability. While green purchase intention is becoming increasingly important in consumers’ daily choices, relatively few companies have developed environmentally friendly products. Green purchase intention reflects consumers’ willingness to buy eco-friendly products, considering not only product quality but also the environmental impact of their use. Given inconsistencies in previous research, this study explores the potential relationship between green value perception, green satisfaction, and green purchase intention. The literature review aims to examine the influence of green value perception and green satisfaction on purchase intention and to offer theoretical insights into their relationship. The findings are intended to serve as a reference and guide for future researchers, helping to refine research approaches and address existing limitations. The study used a literature review methodology by collecting and analyzing a range of sources, including journal articles, books, and conference proceedings.

References

[1] Jadidah IT, Anisah N, Zakiyah AN, Sari EK, Dewi M, Putri SP. Pengaruh pola konsumsi masyarakat urban dan dampaknya terhadap lingkungan [The influence of urban consumption patterns and their impact on the environment]. Significant [Indonesian]. Journal of Research and Multidisciplinary. 2023;2(2):189–201. DOI: https://doi.org/10.62668/significant.v2i02.876

[2] Hati SW, Kartika A. Pengaruh green marketing terhadap kepuasan pelanggan produk kosmetik merk the body shop (Studi pada mahasiswi jurusan manajemen bisnis di Politeknik Negeri Batam yang menggunakan produk kosmetik merek the Body Shop) [The influence of green marketing on customer satisfaction of The Body Shop brand cosmetic products (Study on female students majoring in business management at Batam State Polytechnic who use The Body Shop brand cosmetic products)]. Jurnal Akuntansi [Indonesian]. Ekonomi Dan Manajemen Bisnis. 2015;3(2):120–7.

[3] Chen YS, Chang CH. Enhance green purchase intentions: the roles of green perceived value, green perceived risk, and green trust. Manage Decis. 2012;50(3):502– 20. DOI: https://doi.org/10.1108/00251741211216250

[4] Rahardjo FA. The roles of green perceived value, green perceived risk, and green trust towards green purchase intention of inverter air conditioner in Surabaya. iBuss Management. 2015;3(2):252-260.

[5] Hansudoh SA. Pengaruh celebrity endorsement terhadap purchase intention melalui perceived value pada produk Top Coffee di Surabaya [The influence of celebrity endorsement on purchase intention through perceived value on Top Coffee products in Surabaya]. Jurnal Ilmiah Mahasiswa Manajemen. 2012;1(5). Indonesian

[6] Suki NM. Green product purchase intention: impact of green brands, attitude, and knowledge. Br Food J. 2016;118(12):2893–910. DOI: https://doi.org/10.1108/BFJ-06-2016-0295

[7] Listyawati IH. Peran penting promosi dan desain produk dalam membangun minat beli konsumen [The important role of product promotion and design in building consumer purchasing interest]. Jurnal Bisnis, Manajemen [Indonesian]. Dan Akuntansi. 2016;3(1):62–70.

[8] Setiadi NJ, Se MM. Perilaku konsumen: Perspektif kontemporer pada motif, tujuan, dan keinginan konsumen [Consumer behavior: Contemporary perspectives on consumer motives, goals, and desires]. 3rd ed. Jakarta: Prenada Media; 2019. Indonesian

[9] Handi H, Hendratono T, Purwanto E, Ihalauw JJ. The effect of e-wom and perceived value on the purchase decision of foods by using the go-food application as mediated by trust. Quality Innovation Prosperity. 2018;22(2):112–27. DOI: https://doi.org/10.12776/qip.v22i2.1062

[10] Confente I, Scarpi D, Russo I. Marketing a new generation of bio-plastics products for a circular economy: the role of green self-identity, self-congruity, and perceived value. J Bus Res. 2020;112:431–9. DOI: https://doi.org/10.1016/j.jbusres.2019.10.030

[11] Juliana J, Djakasaputra A, Pramono R. Green perceived risk, green viral communication, green perceived value against green purchase intention through green satisfaction. Journal of Industrial Engineering & Management Research. 2020;1(2):124–39.

[12] Önder LG, Çakιroğlu AD. Factors affecting green purchase intention: An integrated model. Eskişehir Osmangazi Üniversitesi İktisadi ve İdari Bilimler Dergisi.18(1):271- 288. DOI: https://doi.org/10.17153/oguiibf.1239741

[13] Keni K, Asali A, Teoh AP, Muthuveloo R. Factors influencing green purchase intention. The 2nd Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2020) [Internet]; 2020 Dec 12; Atlantis Press; 2020 [cited 2023 Jun 3]. 1015-1022 p. Available from: https://doi.org/10.2991/assehr.k.201209.161. DOI: https://doi.org/10.2991/assehr.k.201209.161

[14] Alhamad AM, Akyürek M, Mohamed SA, Baadhem AM. Do the relationship between green marketing strategies, green perceived value, and green trust enhance green purchase intentions: A conceptual study. International Journal of Scientific and Management Research. 2023;6(7):176–203. DOI: https://doi.org/10.37502/IJSMR.2023.6711

[15] Zulfanizy K, Wahyono W. The influence of green perceived value, risk and quality toward green purchase intention through green trust. Management Analysis Journal. 2019;8(1):79–89.

[16] Lam AY, Lau MM, Cheung R. Modelling the relationship among green perceived value, green trust, satisfaction, and repurchase intention of green products. Contemp Manag Res. 2016;12(1):47–60. DOI: https://doi.org/10.7903/cmr.13842

[17] Chi T, Ganak J, Summers L, Adesanya O, McCoy L, Liu H, et al. Understanding perceived value and purchase intention toward eco-friendly athleisure apparel: insights from U.S. Millennials. Sustainability (Basel). 2021;13(14):7946. DOI: https://doi.org/10.3390/su13147946

[18] Indahsari P, Asyik NF. Pengaruh kinerja keuangan terhadap nilai perusahaan melalui kebijakan dividen [The influence of financial performance on company value through dividend policy]. Jurnal Ilmu dan Riset Akuntansi ( JIRA). 2021;10(5). Indonesian

[19] Sari EP, Ilham RN, Putri DE, Syahputri A. Kebijakan dividen sebagai pemediasi pengaruh antara leverage dan profitabilitas terhadap nilai perusahaan pada perusahaan indeks LQ 45 [Dividend policy as a mediator of the influence between leverage and profitability on company value in LQ 45 index companies]. Jurnal Akuntansi dan Pajak. 2022;22(2):676-686. Indonesian DOI: https://doi.org/10.29040/jap.v22i2.3902

[20] Santoso PW, Aprilia O, Tambunan ME. The intervening effect of the dividend policy on financial performance and firm value in large Indonesian firms. International Journal of Financial Research. 2020;11(4):408–20. DOI: https://doi.org/10.5430/ijfr.v11n4p408

[21] Wijaya BI, Sedana IP. Pengaruh profitabilitas terhadap nilai perusahaan (Kebijakan dividen dan kesempatan investasi sebagai variabel mediasi) [The effect of profitability on company value (Dividend policy and investment opportunities as mediating variables)]. E-Journal Management. 2015;4(12). Indonesian

[22] Alenazi H, Barbour B. The relationship between dividend policy and firm value within Qatari banks. QScience Connect. 2019;2019(1):5. DOI: https://doi.org/10.5339/connect.2019.5

[23] Dang HN, Vu VT, Ngo XT, Hoang HT. Impact of dividend policy on corporate value: experiment in Vietnam. Int J Finance Econ. 2021;26(4):5815–25. DOI: https://doi.org/10.1002/ijfe.2095

[24] Astuti NK, Yadnya IP. Pengaruh profitabilitas, likuiditas, dan ukuran perusahaan terhadap nilai perusahaan melalui kebijakan dividen [The influence of profitability, liquidity, and company size on company value through dividend policy,Doctoral dissertation]. Denpasar: Udayana University; 2019. Indonesian DOI: https://doi.org/10.24843/EJMUNUD.2019.v08.i05.p25

[25] Setyabudi TG. Pengaruh profitabilitas, leverage, dan kepemilikan institusional terhadap nilai perusahaan dengan kebijakan dividen sebagai variabel intervening [The effect of profitability, leverage, and institutional ownership on company value with dividend policy as an intervening variable]. Jurnal Ilmiah Akuntansi dan Keuangan ( JIAKu). 2022;1(1):1-19. Indonesian DOI: https://doi.org/10.24034/jiaku.v1i1.4949

[26] Kotler P, Keller KL. Marketing management 14/e. Harlow: Pearson Education Inc.; 2012.

[27] Lien CH, Wen MJ, Huang LC, Wu KL. Online hotel booking: the effects of brand image, price, trust and value on purchase intentions. Asia Pacific Management Review. 2015;20(4):210–8. DOI: https://doi.org/10.1016/j.apmrv.2015.03.005

[28] Zhuang W, Cumiskey KJ, Xiao Q, Alford BL. The impact of perceived value on behavior intention: an empirical study. Journal of Global Business Management. 2010;6(2):1–7.

[29] Eid MI. Determinants of e-commerce customer satisfaction, trust, and loyalty in Saudi Arabia. J Electron Commerce Res. 2011;12(1):78–93.

[30] Dehghanan H, Bakhshandeh G. The impact of green perceived value and green perceived risk on green purchase behavior of Iranian consumers. International Journal of Management and Humanity Sciences. 2014;3(2):1349–57.

[31] Imaningsih ES. The effect of green perceived quality, green perceived risk on green satisfaction and green trust on the body shop product. Journal of Marketing and Consumer Research. 2019;55:71–8.

[32] Kurniawan S. The influence of green marketing on green satisfaction mediated by perceived quality and its impact to green trust in injection motorcycle. Journal The Winners. 2014;15(2):85–94. DOI: https://doi.org/10.21512/tw.v15i2.622

[33] Chen YS, Chang CH. Towards green trust: the influences of green perceived quality, green perceived risk, and green satisfaction. Manage Decis. 2013;51(1):63–82. DOI: https://doi.org/10.1108/00251741311291319

[34] Luis J, Pramudana K. Pengaruh green perceived quality, green satisfaction dan green perceived risk terhadap green trust [The influence of green perceived quality, green satisfaction and green perceived risk on green trust,Indonesian]. E-Jurnal Manajemen Universitas Udayana. 2017;6(3):2789–816.

[35] Nesset E, Nervik B, Helgesen Ø. Satisfaction and image as mediators of store loyalty drivers in grocery retailing. Int Rev Retail Distrib Consum Res. 2011;21(3):267–92. DOI: https://doi.org/10.1080/09593969.2011.588716

[36] Chen YS, Lin CL, Chang CH. The influence of greenwash on green word-ofmouth (green WOM): the mediation effects of green perceived quality and green satisfaction. Qual Quant. 2014;48(5):2411–25. DOI: https://doi.org/10.1007/s11135-013-9898-1

[37] Saleem MA, Khan MA, Alam S. Antecedents of green purchase intentions: evidence from customers of electronics products from multan district. Journal of European Academic Research. 2015;2(11):14900–16.

[38] Hur WM, Kim Y, Park K. Assessing the effects of perceived value and satisfaction on customer loyalty: A ‘green’ perspective. Corp Soc Resp Environ Manag. 2012;20(3):146–56. DOI: https://doi.org/10.1002/csr.1280

[39] Alshura MS, Zabadi AM. Impact of green brand trust, green brand awareness, green brand image, and green perceived value on consumer’s intension to use green products: an empirical study of Jordanian consumers. Int J Adv Res (Indore). 2016;4(2):1423–33.

Downloads

Published

2025-06-25

How to Cite

Al Hasanah, A., Yulianto, E., & Kusumawati, A. (2025). Understanding the Impact of Green Perceived Value on Purchase Intentions Through Green Satisfaction: Literature Review. KnE Social Sciences, 10(13), 134–146. https://doi.org/10.18502/kss.v10i13.18947