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Rusmini, R., Alamsah Delarnoor, N., Yani Yuningsih, N., & Indrowati Sagita, N. (2024). E-Goverment and Public Services in Indonesia: Prospects and Challenges. KnE Social Sciences, 9(7), 320–326. https://doi.org/10.18502/kss.v9i7.15507

https://doi.org/10.18502/kss.v9i7.15507

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authors

  • Rusmini Rusmini

    Rusmini Rusmini

    Faculty of Social and Political Sciences, Universitas Pandjadjaran
  • Nandang Alamsah Delarnoor

    Nandang Alamsah Delarnoor

    Faculty of Social and Political Sciences, Universitas Pandjadjaran
  • Neneng Yani Yuningsih

    Neneng Yani Yuningsih

    Faculty of Social and Political Sciences, Universitas Pandjadjaran
  • Novie Indrowati Sagita

    Novie Indrowati Sagita

    Faculty of Social and Political Sciences, Universitas Pandjadjaran

Published Date

  • Mar 19, 2024

E-Goverment and Public Services in Indonesia: Prospects and Challenges

KnE Social Sciences / IAPA 2023 Annual International Conference / Pages 320–326

Abstract

This study aims to examine the prospects and challenges of adopting e-government to improve the quality of public services in Indonesia. This research method is qualitative and exploratory, in nature, and is based on a case study approach. Interactive techniques were used to analyze these studies. The results of this study show that e-government is still a new area in some local governments, but many people believe that it has the potential to improve the way governments function. In almost all regions of Indonesia, local and regional governments are trying to exploit this potential by looking for the best way to implement E-government. E-government is useful for governments of all sizes, geographic locations, economic conditions, and government structures. This shows that Indonesian regional governments are currently considering, planning, developing, implementing, and evaluating e-government initiatives in their respective regional governments. However, this has brought many challenges that cannot be avoided, such as issues related to the creation, human resources, policy issues, and implementation of e-government programs.


Keywords: E-Goverment, public services, local e-government, perspective and challenges, Indonesia

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