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Sya’ban Lintang Jauhar, A. (2024). The Use of Digitalization and Impact on MSME Performance in Malang, Indonesia. KnE Social Sciences, 9(4), 568–581. https://doi.org/10.18502/kss.v9i4.15102

https://doi.org/10.18502/kss.v9i4.15102

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  • Jan 24, 2024

The Use of Digitalization and Impact on MSME Performance in Malang, Indonesia

KnE Social Sciences / The 6th International Research Conference on Economics and Business (6th IRCEB) / Pages 568–581

Abstract

Small and medium enterprises have an essential role in the Indonesian economy, and a great opportunity could be created by the development of ICT for their growth and development. This research aims to study the advantages of digitization for SMEs. This study analyzes the context and situation of SMEs in Malang: operations, productivity, and digitalization. The digitalization mentioned is about financial assistance, management, enterprise resource planning (ERP), and the means of assistance available to them.


Keywords: digitalization, SME, operational, social media, communication

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