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Media, Y., & Syardin, F. N. (2023). Legal Protection Against Grab Drivers for Consumer Actions Canceling Grabfood Orders (Study of Grab Padang Office). KnE Social Sciences, 8(13), 32–38. https://doi.org/10.18502/kss.v8i13.13742

https://doi.org/10.18502/kss.v8i13.13742

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authors

  • Yofiza Media

    Yofiza Media

    Bung Hatta University Faculty of Law, Filano Enchantment Complex, DD Block No. 5 No. 5, Indonesia
  • Fadhika Nabila Syardin

    Fadhika Nabila Syardin

    Bung Hatta University Faculty of Law, Jl. Kingdom of Kurao No. 7 , Indonesia

Published Date

  • Jul 24, 2023

Legal Protection Against Grab Drivers for Consumer Actions Canceling Grabfood Orders (Study of Grab Padang Office)

KnE Social Sciences / Third Economic, Law, Education and Humanities International Conference (3rd ELEHIC) / Pages 32–38

Abstract

Grab is an online transportation company from Malaysia in 2011. Cancellation of grabfood orders by consumers causes driver losses, because it has violated consumer obligations in Law No. 8 of 1999 concerning Consumer Protection. Problem formulation: 1) What is the legal protection of Grab Padang Office against Grab Drivers for the actions of consumers who cancel GrabFood orders? 2) How to compensate the Grab Padang Office against the driver for the consumer’s action to cancel the GrabFood order. Type of research: sociological juridical. Data collection techniques: interviews and document studies. Research results: 1) Legal protection of Grab Padang Office for cancellation of consumer grabfood orders harms drivers with reimbursement or reimbursement. 2) Reimbursement from Grab Padang Office against drivers ie


Keywords: Legal Protection, Driver, Grab, Grabfood

References
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[9] Yudhi Satria, 2016, Legal Protection for Uber and Grabcar Application Service Users as Online Application-Based Transportation, Makassar, Thesis, Faculty of Law, Hasanuddin University.

[10] Civil Code (KUHPerdata)

[11] Law of the Republic of Indonesia Number 8 of 1999 concerning Consumer Protection.

[12] ConstitutionRepublic of IndonesiaNumber 22 of 2009 concerning Road Traffic and Transportation

[13] Ministerial regulationRepublic of IndonesiaNo. 12 of 2019 concerning the Protection of the Safety of Motorcycle Users Used for the Interest of the Community