Legal Protection Against Grab Drivers for Consumer Actions Canceling Grabfood Orders (Study of Grab Padang Office)


Grab is an online transportation company from Malaysia in 2011. Cancellation of grabfood orders by consumers causes driver losses, because it has violated consumer obligations in Law No. 8 of 1999 concerning Consumer Protection. Problem formulation: 1) What is the legal protection of Grab Padang Office against Grab Drivers for the actions of consumers who cancel GrabFood orders? 2) How to compensate the Grab Padang Office against the driver for the consumer’s action to cancel the GrabFood order. Type of research: sociological juridical. Data collection techniques: interviews and document studies. Research results: 1) Legal protection of Grab Padang Office for cancellation of consumer grabfood orders harms drivers with reimbursement or reimbursement. 2) Reimbursement from Grab Padang Office against drivers ie

Keywords: Legal Protection, Driver, Grab, Grabfood

[1] Ahmad Wardi Muslich, 2013, Fiqh Muamalat, Amzah, Jakarta

[2] Wijaya, Andika, 2016, Legal aspects of the online road transportation business, Sinar Graphic, Jakarta.

[3] Grab (Company), 2018,

[4] ontjo Bambang M. and Krido Eko C. 2017 ”Online Transportation Controversy as a Basis for Improving Passenger Service Facilities for Transportation Businesses in Surabaya”, Journal of Proceedings of the Multi-Disciplined National Seminar and Call For Papers, 3rd Unisbank (Sendi_U 3), ISBN : 9-789-7936-499-93.

[5] Putu Ari Sagita, ”The Validity of Online Ojek Transportation Services in Indonesia” Specialty Program in Business Law, Faculty of Law, Udayana University, Bali.

[6] Grab’s research leads the online transportation market in Indonesia, 2020, transportasi-online-di-indonesia-dan-vietnam

[7] Septanto, Henry. 2016, ICT-Based Creative and Innovative Economy a la Gojek and Grabbike. Bina Insani ICT Journal 3.1: 213-219.

[8] Grab profile vision mission, 2019, grab.html.

[9] Yudhi Satria, 2016, Legal Protection for Uber and Grabcar Application Service Users as Online Application-Based Transportation, Makassar, Thesis, Faculty of Law, Hasanuddin University.

[10] Civil Code (KUHPerdata)

[11] Law of the Republic of Indonesia Number 8 of 1999 concerning Consumer Protection.

[12] ConstitutionRepublic of IndonesiaNumber 22 of 2009 concerning Road Traffic and Transportation

[13] Ministerial regulationRepublic of IndonesiaNo. 12 of 2019 concerning the Protection of the Safety of Motorcycle Users Used for the Interest of the Community