The Risk Management of COVID-19 Pandemic on the Delivery of Goods at PT. Sicepat Ekspress Indonesia
Abstract
This study aimed to identify risks to PT Sicepat Ekspress Indonesia during the COVID-19 pandemic. This study used quantitative and qualitative risk management methods. Data were taken from respondents using a questionnaire and distributed to respondents who were employees of PT Sicepat Ekspress Indonesia and service users of PT Sicepat Ekspress Indonesia during the COVID-19 pandemic. The steps in this research were to identify risk using a risk matrix, measure the threat obtained from respondents with 14 indicators, make a risk map in risk quadrants and determine the risk mitigation steps that the company can take. The result of the study proved that there is a quadrant I risk on the indicator, which is Work from Home (WFH) that reduced employee productivity (3,1.3,1), there are obstacles in supervision and communication of employees who do WFH (3,3.3), and Restrictions on Community Activities (PPKM) can hinder the delivery of goods (3,2.3,2).
Keywords: Risk Management, Delivery, Mitigation
References
[1] Yaacob TZ, Suzana Jaafar H, Rahman FA. “AN OVERVIEW OF HALAL FOOD PRODUCT CONTAMINATION RISKS DURING TRANSPORTATION. Special Issue Sci.Int.(Lahore). 2016.
[2] Sumaedi S, Bakti IG, Rakhmawati T, Astrini NJ, Widianti T, Yarmen M. Factors influencing public transport passengers’ satisfaction: a new model. Manag Environ Qual. 2016;27(5):585–97.
[3] Fiorini PC, Jabbour CJ, Lopes de Sousa Jabbour AB, Ramsden G. The human side of humanitarian supply chains: a research agenda and systematization framework. Annals of Operations Research. 2021.
[4] Kholmamatov D, Pardaev S. Ways to ensure the efficiency of the movement of goods and materials in the commodity market. European Journal of Molecular and Clinical Medicine. 2020.
[5] Indriyati. Service Quality Terhadap Loyalitas Pelanggan Online Melalui Kepuasan Pelanggan Pengguna Layanan Aplikasi Grab The Service Quality of Online Customer Loyalty on Grab Service Users’ Customer Satisfaction. Jurnal Manajemen Bisnis Transportasi dan Logistik ( JMBTL). 2020;6(3):265–274.
[6] Wieczerniak S, Milczarek J. Concept for identifying problems in supply chains in omni-channel systems. Logforum. 2019