The Effect of Servant Leadership on Employee Performance as Mediated by Leader-Member Exchange and Organizational Citizenship Behavior
This study aimed to determine the role of leader-member exchanges and organizational citizenship behavior as mediating variables in the relationship between servant leadership and employee performance. Data were analyzed using Structural Equation Modeling (SEM). The results of this study demonstrated that servant leadership, leadermember exchange and organizational citizenship behavior had positive and significant effects on employee performance. Also, servant leadership positively and significantly affected leader-member exchange. Additionally, servant leadership had a positive and significant effect on organizational citizenship behavior. The indirect impact of servant leadership on employee performance through leader-member exchange was significant. Lastly, the indirect effect of servant leadership on employee performance through organizational citizenship behavior was significant.
Keywords: Servant Leadership, Leader Member Exchange, Organizational Citizenship Behavior, Employee performance, PT. Bank Artha Graha Internasional Tbk.
 Spears L. Reflections on Robert K. Greenleaf and servant?leadership. Leadersh Organ Dev J. 1996;17(7):33–5.
 Wong PT, Page D. “Servant leadership: An opponent-process model and the revised servant leadership profile,” in Proceedings of the servant leadership research roundtable, 2003, vol. 1, no. 11.
 Berry LL, Parasuraman A, Zeithaml VA. Improving service quality in America: lessons learned. Acad Manage Perspect. 1994;8(2):32–45.
 4. A. H. Church, “Linking leadership behaviours to service performance: Do managers make a difference,” Manag. Serv. Qual. An Int. J., 1995. https://doi.org/10.1108/09604529510796566.
 Hallowell R, Schlesinger LA, Zornitsky J. Internal service quality, customer and job satisfaction: linkages and implications for management. Hum. Resour. Plan. 1996;19(2).
 Harris KJ, Wheeler AR, Kacmar KM. Leader–member exchange and empowerment: direct and interactive effects on job satisfaction, turnover intentions, and performance. Leadersh Q. 2009;20(3):371–82.
 Law KS, Wang H, Hui C. Currencies of exchange and global LMX: how they affect employee task performance and extra-role performance. Asia Pac J Manage. 2010;27(4):625–46.
 Nurtjahjani F, Batilmurik RW. “Jurnal Bisnis dan Ekonomi Pengaruh Gaya Kepemimpinan Transformasional terhadap Keterlibatan Kerja Dimediasi Kepuasan Kerja,” vol. 27, no. 2, pp. 191–204, 2020.
 Robbins SP. Essentials of Organizational Behavior. 7th ed. Prentice Hall; 2003. p. 320. [Online], Available http://gen.lib.rus.ec/book/index.php?md5=ce7013298256968f87d73c0251852d7f
 Kim WG, McGinley S, Choi HM, Agmapisarn C. Hotels’ environmental leadership and employees’ organizational citizenship behavior. Int J Hospit Manag. 2020;87(February): 102375.
 Barbuto JE Jr, Wheeler DW. Scale development and construct clarification of servant leadership. Group Organ Manage. 2006;31(3):300–26.
 Irving JA, Longbotham GJ. Team effectiveness and six essential servant leadership themes: A regression model based on items in the organizational leadership assessment. Int J Leadersh Stud. 2007;2(2):98–113.
 Peterson NA, Reid RJ. Paths to psychological empowerment in an urban community: sense of community and citizen participation in substance abuse prevention activities. J Community Psychol. 2003;31(1):25–38.
 W. Batilmurik, A. Sudiro, N. Noermijati, and F. Rohman, “The Role Of Organizational Citizenship Behavior As Relations Mediator : Study Of Personality And Performance Of Police In Indonesia,” vol. 9, no. 06, 2020.
 Dennis RS, Bocarnea M. Development of the servant leadership assessment instrument. Leadersh Organ Dev J. 2005;26(8):600–15.
 Yukl G, O’Donnell M, Taber T. Influence of leader behaviors on the leader?member exchange relationship. J Manag Psychol. 2009;24(4):289–99.
 Liden RC, Maslyn JM. Multidimensionality of leader-member exchange: an empirical assessment through scale development. J Manage. 1998;24(1):43–72.
 D. W. Organ, Organizational citizenship behavior: The good soldier syndrome. Lexington books/DC heath and com, 1988.
 Batilmurik RW, Noermijati N, Sudiro A, Rochman F. Individual citizenship pride: is it the consequences of organisational citizenship behaviour-individual (OCB-I)? Int. J. Sci. Technol. Res. 2020;9(3):3429–34.
 Batilmurik RW. “Peran Kepribadian dan Komitmen Organisasional Terhadap Kinerja Penyidik Reserse dan Kriminal Kepolisian Daerah Nusa Tenggara Timur,” vol. 2020, no. 12, pp. 40–44, 2020.
 Bangun W. Manajemen Sumber Daya Manusia. Bandung: Erlangga; 2012.
 Sugiyono S. Metode penelitian kuantitatif dan kualitatif dan R&D. Alfabeta Bandung; 2010.
 Fanggidae J, Batilmurik R, Samadara P. ‘I stay at work for you, you stay at home for us.’ Does this Covid-19 campaign work for the youth in Asia? Transnatl. Mark. J. 2020;8(2):161–75.
 L. C. Spears, Character and servant leadership: Ten characteristics of effective, caring leaders. J. virtues Leadersh. 2010;1(1):25–30.
 25. R. W. Batilmurik, Noermijati, A. Sudiro, and F. Rochman, Organizational commitment of police officers: A static study technique in Indonesian national police. J. Adv. Res. Dyn. Control Syst. 2019;11(2): 1876–1884.
 N. L. P. D. Diary, L. P. V. I. Perdanawati, A. M. Adiandari, and B. A. Wijaya. Analysis of the Effect of Leadership and Organizational Culture on Organizational Citizenship Behavior With Job Satisfaction As an Intervening Variable At Ubud Wana Resort, Gianyar. ADI J. Recent Innov. 2020;1(2):121–129, 2020
 Teng CC, Lu AC, Huang ZY, Fang CH. Ethical work climate, organizational identification, leader-member-exchange (LMX) and organizational citizenship behavior (OCB): A study of three star hotels in Taiwan. Int J Contemp Hosp Manag. 2020;32(1):212– 29.
 Mone RH, Batilmurik RW, Bire AR. Peran Komitmen Organisasional Terhadap Kinerja Tenaga Keperawatan Pada Rumah Sakit Jiwa Naimata Kupang. 2020;2020(12):79– 86.
 Anisa H. Relationship Between Organizational Commitment and Organizational Citizenship Behavior. IUP J. Organ. Behav. 2012;11(3):7–22.
 Bhoki H. “The Influence of Leader Member Exchange, Organizational Culture and Ethical Values on Organizational Citizenship Behavior Teacher State Senior High Schools in East Flores District,” vol. 443, no. Iset. 2020;2019:429–35.
 Smith C, Organ DW, Near JP. Organizational citizenship behavior: its nature and antecedents. J Appl Psychol. 1983;68(4):653–63.
 Savage-Austin AR, Honeycutt A. Servant leadership: A phenomenological study of practices, experiences, organizational effectiveness, and barriers. J Bus Econ Res. 2011;9(1). https://doi.org/10.19030/jber.v9i1.939.
 Noermijati N, Firdaus EZ, Baltimurik RW. The effects of personality, deviant behavior, and employee engagement on frontline employees’ organizational commitment. Manag. Sci. Lett. 2021;11:1033–44.