Public Service of Religious Courts in Indonesia Based on the E-Court Application
Abstract
This study aimed to compare the religious courts’ service quality using qualitative methods with the PIECES analysis approach. They electronically facilitated proceedings through the e-filling application or online case registration, e-payment of litigation fees, e-summons, and e-litigations. The courts achieved this through Supreme Court Number 3 of 2018 concerning the Administration of Cases in Courts Electronically, complemented by the Regulation of the Supreme Court Number 1 of 2019 concerning the Administration of Cases and Trials in Courts. The results showed that all services at the Class IA Religious Court Tulungagung have used the e-Court application. However, there are various obstacles, such as user dependence on the internet network, inaccessible geographical locations, and network errors.
Keywords: Public Service, e-Court Application
References
[1] Azzahiroh M, Dkk. IMPLEMENTASI APLIKASI E-COURT DALAM MEWUJUDKAN PELAYANAN. Jurnal Teknologi Dan Komunikasi Pemerintahan. 2020;2(2):58–74. file:///C:/Users/ASUS/Downloads/2318-ArticleText-8700-1-10-20220223.pdf
[2] Boentoro R. Problematika Pembuktian dalam Persidangan Elektronik. Hukumonline. Com. https://www.hukumonline.com/berita/a/problematika-pembuktian-dalampersidangan- elektronik-lt5d9daa58d6940/?page=2
[3] Elnizar NE. Catatan Kritis 5 Profesor Hukum Acara Perdata tentang e- Court. Hukumonline.Com. https://www.hukumonline.com/berita/a/catatan-kritis-5- profesor-hukum-acara-perdata-tentang-e-court-lt5b72a77076d07
[4] https://sipp.pa-tulungagung.go.id/statistik_perkara.SistemPenelusuranPerkaraPengadilanAgamaTulungagung. Sipp.Pa-Tulungagung.Go.Id.~https://sipp.pa-tulungagung.go.id/statistik_perkara
[5] Machado M, Sousa M, Rocha V, Isidro A. Innovation in judicial services: a study of innovation models in labor courts. Innov Manag Rev. 2018;15(2):155–73.
[6] Saenab. Inovasi Pelayanan Publik Dalam Pelayanankesehatanmelalui Program Home Care (Dottorotta) Di Kotamakassar. http://digilib.unhas.ac.id/uploaded_files/temporary/DigitalCollection/ NmY3YjAwNjVmODIwNTY4NDRmZjJkYzY0ZGMyZWM5MjViOTA0OGI0ZA==.pdf
[7] Setiawan S, Liandy A, Mardiansah M, Ratnasari A. Aplikasi Pelayanan Rumah Susun Berbasis Website (Studi Kasus: Rumah Susun Cinta Kasih Tzu Chi) [ Jurnal Teknik Informatika Dan Sistem Informasi]. JATISI. 2021;8(2):494–507.
[8] Sudarsono S. Konsep Peradilan Secara Elektronik Di Lingkungan Peradilan Tata Usaha Negara. Tanjungpura Law Journal. 2019;3(1):42.
[9] Victor B. E-government and innovation: The socio-political shaping of ICT as a source of innovation. Handbook of Innovation in Public Services. 2013;253–268. https://doi.org/10.4337/9781849809757.00028.