Role of Ombudsman Republic Indonesia as an Institution of Public Service Implementation Supervisory for Disability
Abstract
The Ombudsman of the Republic of Indonesia is one of the supervisory institutions for the implementation of public services, whose duties and functions are set out in Law Number 37 of 2008. One of them is supervising the implementation of public services for people with disabilities. This study is to analyze the role of the Ombudsman of the Republic of Indonesia in supervising the implementation of public services for persons with disabilities. In this study, interviews and observations were carried out regarding the implementation of the regulation on the rights of persons with disabilities, the implementation of the Ombudsman’s supervisory function, and the availability of accessibility. The research method uses qualitative methods, the research design uses a descriptive design. Data collection techniques include conducting direct observations, in-depth interviews, and literature study. The informant recruitment technique used is purposive sampling. The results of this study state that in its implementation related to regulations governing the rights of persons with disabilities, it has not been fully realized, one of which is the limited availability of special facilities for persons with disabilities. The Ombudsman’s supervisory function, in addition to examining reports, also makes efforts to prevent maladministration, this is where the role of the Ombudsman is to encourage public service providers to provide accessibility for persons with disabilities in order to realize inclusive public services.
Keywords: accessibility, disability, maladministration, Ombudsman, public service
References
[1] Septiani M. ”Obedience service public. Ombudsman Republic Indonesia.” 2021. [Online]. Available: https://ombudsman.go.id/article/r/article–kepatuhan-pelayanpublik
[2] Pasciana R. PELAYANAN PUBLIK INOVATIF BAGI PENYANDANG DISABILITAS. Sawala. 2020;8(2):192–204.
[3] Priscillia F. KAJIAN HUKUM TERHADAP FASILITAS PELAYANAN PUBLIK BAGI PENYANDANG DISABILITAS. Lex Krimin. 2016;5:112.
[4] Muqovvah S. pelayanan publik Bagi penyandang disabilitas. Ombudsman Republik Indonesia; 2020.
[5] Firstia Izzati N. Ombudsman Sebagai Lembaga Pengawas pelayanan publik Di Indonesia. SASI. 2020;26(2):176–187.
[6] Gray P. ”Pengungkapan disabilitas di Australian Public Service: Apa statistiknya? memberi tahu kita.” Australia Jurnal dari Karier Pengembangan. 2020;29(1):3-11.
[7] Ariansyah MRYR. “elaksanaan Fungsi Pengawasan Ombudsman RI Perwakilan Sumatera Barat Terhadap Pelayanan Publik.” Jurnal Manajemen dan Ilmu Administrasi Publik. JMIAP; 2020. pp. 1–9.
[8] F. A. &. A. M. F. Putri, ”Upaya Pencegahan Maladministrasi Pelayanan Publik Oleh Ombudsman Republik Indonesia Di Provinsi Sumatera Barat.” Jurnal Manajemen dan Ilmu Administrasi Publik. 2020;2(1):33-
[9] Novita D. Kualitas Layanan Kereta Commuter Indonesia: Customer Satisfaction Index. JURNAL ADMINISTRASI DAN KEBIJAKAN PUBLIK. 2020;10(2):1–33.
[10] Wiranata RA, Kristhy ME. ”UNDANG-UNDANG NOMOR 25 TAHUN 2009 TENTANG PELAYANAN PUBLIK SEBAGAI VALUES OF LAW ATAS PELAYANAN PUBLIK TERHADAP PENYANDANG DISABILITAS.” Jurnal Komunikasi Hukum ( JKH). 2022;8(1):208-218.
[11] Zakiyah U, Fadiyah D. Inovasi Pelayanan Transportasi Publik Ramah Penyandang Disabilitas di DKI Jakarta. Administratio. 2020;11(1):29–36.
[12] Shafi'ie M. Fulfillment accessibility for people disability. Inclusion (Wash). 2014;1:290.
[13] Solechan. ”Understanding the role of the Ombudsman as the implementation supervisory body service public in Indonesia.” Admin Law Govern J. 2018;1:
[14] Lukman M. Public service agency from bureaucracy to corporations. Jakarta: Earth Script; 2014.