Examining the Indonesia Bureaucracy Response and Problem in Pandemic Times: A Preliminary Diagnostic Study


This investigation was prompted by the conditions of the COVID-19 pandemic, which created very rapid changes in the bureaucratic environment. This initial study is intended to explain how the Indonesian bureaucracy responds to changes due to the pandemic. A literature study is used to aggregate some of the findings of the latest research in Indonesia and official and accountable reports on bureaucratic governance. General results show that the bureaucracy in Indonesia is still stuttering in carrying out its functions. When the public requires quick and fair service, bureaucratic formalism, as an effect of Weberian bureaucracy, finds its contradiction. Still, the response required by the public does not accompany it. Further studies must be initiated to formulate an agile and public-centered bureaucratic model in the post-pandemic era.

Keywords: bureaucracy, COVID-19, pandemic

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