Challenges to Local Public Service in the Post Pandemic
Abstract
The relevance of the New Public Administration (NPA) Paradigm initiated by Frederickson shows its increasing power. Although this paradigm appeared far before the change in global post-pandemic conditions, the New Public Administration (NPA) Paradigm is capable of guiding the public administrative measures to respond to the challenge of post-pandemic social change, especially in the public service administration aspect. Public service before the pandemic, especially at the local government level, had found form and quality issues. The public service at the local level is attempting to respond to public needs and social changes that are always a big challenge for public administration. The pandemic suddenly worsened and was a blow to the process of public administration adjustment to the changes. The public service that needed modernization was badly hit by the pandemic. Therefore, this article aims to identify challenges to public administration in the context of post-pandemic changes in public service. This research used a focus group discussion method with stakeholders and documentation as the secondary data. This article successfully shows the important position of amplification of changes and responsiveness in public administration, especially in public service delivery.
Keywords: new public administration, public service delivery, policy change, post-pandemic era, responsiveness
References
[1] National Academy of Public Administration. 12 Grand Challenges in Public Administration [Internet]. [cited 2022 Jun 12]. Available from: https://napawash.org/grandchallenges/ the-12-grand-challenges
[2] Ventriss C, Lane LM, Wolf JE. The Challenge of Public Service: Dilemmas, Prospects, and Options. Public Adm Rev. 1991;51(3).
[3] Gerton T, Mitchell JP. Grand challenges in public administration: Implications for public service education, training, and research. Vol. 25, Journal of Public Affairs Education. 2019.
[4] Fitriyanti U. Aksesibilitas Pelayanan Publik Saat Pandemi Covid 19 [Internet]. [cited 2022 Jun 12]. Available from: https://ombudsman.go.id/artikel/r/artikel–aksesibilitaspelayanan- publik-saat-pandemi-covid-19
[5] Benson L, Thanh HT, Thao BN. Public Management: A New Public Service Oriented Concept of Public Service. J Asian Multicult Res Econ Manag Study. 2021;2(3).
[6] Robinson M. From Old Public Administration to the New Public Service Implications for Public Sector Reform in Developing Countries [Internet]. UNDP Global Centre for Public Service Excellence. 2015. p. 1–20. Available from: http://www.undp.org/content/dam/undp/library/capacity-development/ English/SingaporeCentre/PS-Reform_Paper.pdf
[7] Perry JL, Brudney JL, Coursey D, Littlepage L. What drives morally committed citizens? A study of the antecedents of public service motivation. Public Adm Rev. 2008;68(3).
[8] Walle S Van De. Explaining Citizen Satisfaction and Dissatisfaction with Public Services. In: The Palgrave Handbook of Public Administration and Management in Europe. 2017.
[9] Prasad Lamsal B, Kumar Gupta A. Citizen Satisfaction with Public Service: What Factors Drive? Policy Gov Rev. 2022;6(1).
[10] Robbins SP, Judge TA. Organizational Behaviour: Concepts, Controversies, Applications. Development. 2009.
[11] Robbins SP, Judge T a. Organizational Change & Stress Management. In: Organizational Behavior. 2013. p. 577–615.
[12] Frederickson HG, Smith KB, Larimer CW, Licari MJ. The public administration theory primer, third edition. The Public Administration Theory Primer, Third Edition. 2018.
[13] Maserumule MH, Mashigo P. Public administration and economics: Twin- sciences that [should] go together for rounded-knowledge ? J Manag Mark Res. 2010;3.
[14] Attewell P, Monaghan D. Data Mining for the Social Sciences. Oakland: University of California Press; 2015.
[15] Ignatow G, Mihalcea R. An Introduction to Text Mining: Research Design, Data Collection, and Analysis. An Introduction to Text Mining: Research Design, Data Collection, and Analysis. 2021.
[16] Schröter E, Röber M. Understanding the case method: Teaching public administration case by case. Teach Public Adm. 2021;
[17] Yin RK. Introduction: How to Know Whether and When to Use Case Studies as a Resource Method. In: Case Study Research: Design and Methods. 2009.
[18] Yeager SJ. Classic methods in public administration research. In: Handbook of Public Administration, Third Edition. 2018.
[19] Walliman N. Quantitative Data Analysis. In: Social Research Methods. 2014. p. 110– 28.
[20] McNabb DE. Research Methods in Public Administration and Nonprofit Management: Quantitative and Qualitative Approaches. 3AE Sharpe. 2013.
[21] Frederickson HG. Public administration and social equity. In: Diversity and Affirmative Action in Public Service. 2018. p. 5–22.
[22] Hildebrand DL. Public administration as pragmatic, democratic, and objective. Public Adm Rev. 2008;68(2):222–9.
[23] Frederickson HG. Social equity and public administration: Origins, developments, and applications. Social Equity and Public Administration: Origins, Developments, and Applications. 2015. 1–169 p.
[24] Frederickson HG. Administrasi Negara Baru. Usman AG, editor. Alabama/ Jakarta: The University of Alabama Press / LP3ES; 2003.