Profile of Problems Faced by Students Attending Counseling Services at Yogyakarta State University


Students often face problems during their higher education experience. This study aimed to identify problems experienced by students seen at the Technical Implementation Unit of the Guidance and Counseling Services at Yogyakarta State University (UPT LBK UNY). This study’s sample was 313 students who attended counseling during the past year at UPT LBK UNY. Purposive sampling was used. This was quantitative research, and the data were collected through documentation review and interviews. Quantitative descriptive techniques were used to analyze the data. The results showed that 45.05% of students had problems in their personal lives. Only 0.96% had career problems. Two students had problems in the personal-sociallearning-career fields simultaneously. Recommendations are provided for the university on developing the right strategies to overcome the problems experienced by students.

Keywords: student problems; guidance and counseling; counseling services

[1] Al-Zoubi SM, Younes MAB. Low academic achievement: Causes and results. Theory and Practice in Language Studies. 2015;5(11):2262-2268.

[2] Amat S. Guidance and counseling in schools. Advances in Social Science, Education and Humanities Research. 2018;326:13-18.

[3] American Psychological Association. Stress in America: Generation Z. Stress in AmericaTM Survey. 2018.

[4] Arjanggi R, Kusumaningsih LPS. College adjustment of first-year students: The role of social anxiety. Journal of Educational, Health and Community Psychology. 2016;5(1):30-39.

[5] Bahrami S. A study on academic motivation and its components in higher education. International Journal of Humanities and Social Sciences. 2016;3:1838-1845.

[6] Beharu WT. Psychological factors affecting students academic performance among freshman psychology students in Dire Dawa University. Journal of Education and Practice. 2018;9(4):59-65.

[7] Boumosleh MJ, Jaalouk D. Depression, anxiety, and smartphone addiction in university students: A cross-sectional study. PLoS ONE. 2017;12(8):1-14.

[8] Bruce-Sanford G, Heskeyahu T, Longo J, Rundles K. The role of counseling centers for serving nontraditional students in higher education. PAACE Journal of Lifelong Learning. 2015;24:7-30.

[9] Chalapati S, Leung R, Chalapati N. Exploring factors affecting first-year students’ learning experiences: A case study of a private university in Taiwan. Student Success. 2018;9(4):25-39.

[10] Chavoshi S, Wintre MG, Dentakos S, Wright L. A developmental sequence model to university adjustment of international undergraduate students. Journal of International Students. 2017;7(3):703- 727.

[11] Dagdag JD, Cuizon HG, Bete AO. College students’ problems and their link to academic performance: Basis for needs-driven student programs. Journal of Research, Policy & Practice of Teachers & Teacher Education. 2019;9(2):54-65.

[12] Fernández MFP, Araújo AM, Vacas CT, Almeida LS, González MSR. Predictors of students’ adjustment during the transition to university in Spain. Psicothema. 2017;29(1):67-72.

[13] Gladding S. Konseling: Profesi menyeluruh. Penerbit Indeks; 2015.

[14] Huda AN, Januarti IB, Maesaroh S. The student problems in guidance and counseling unit at Faculty of Medicine, Sultan Agung Islamic University, in 2018. 3rd International Conference on Learning Innovation and Quality Education (ICLIQE), 7 September 2019 in Solo, Indonesia. Advances in Social Science, Education and Humanities Research; 2019.

[15] Hurlock EB. Psikologi perkembangan. Erlangga; 2009.

[16] Jatmika D, Linda L. Gambaran kematangan karier pada mahasiswa tingkat akhir. Psibernetika. 2015;8 (2): 185-203.

[17] Jawarneh M. Career maturity among university students in Jordan: The case for social studies. Australian Journal of Career Development. 2016;25(3):110–116.

[18] Mesidor JK, Sly KF. Factors that contribute to the adjustment of international students. Journal of International Students. 2016;6(1):262-282.

[19] Plochocki JH. Several ways Generation Z may shape the medical school landscape. Journal of Medical Education and Curricular Development. 2019;6: 1-4.

[20] Purnama DS, Farozin M, Astuti B. Identification of guidance and counseling service needs for higher education students at Universitas Negeri Yogyakarta. Proceedings of the 2nd International Seminar on Guidance and Counseling 2019 (ISGC), 14 Oktober 2019 in Yogyakarta, Indonesia. Advances in Social Science, Education and Humanities Research; 2019.

[21] Rizkallah EG, Seitz V. Understanding student motivation: A key to retention in higher education. Scientific Annals Of Economics And Busines. 2017;64(1):45-57.

[22] Santrock JW. Life-span development. Erlangga; 2011.

[23] Shutenko E. Motivational and conceptual aspects of students’ self-fulfillment in university education. Procedia - Social and Behavioral Sciences. 2015;214:325-331.

[24] Tamuliene R. Adjusting college students’ support services to students’ type: Lithuania’s case. Procedia - Social and Behavioral Sciences. 2014;141:438-446.

[25] Tani K, Dalzell E, Ehambaranathan N, Murugasu S, Steele A. Evaluation of external factors affecting students’ academic performance in higher education in New Zealand. Journal of Pedagogical Research. 2019;3(2):1-10.

[26] Turturean M. Current issues of motivation-implications for an education of excellence. Procedia - Social and Behavioral Sciences. 2013;92:968-972.

[27] Yasin MASM, Dzulkifli MA. The relationship between social support and psychological problems among students. International Journal of Business and Social Science. 2010;1(3):110-116.