Patient's Perception of Using Telemedicine During COVID-19 Pandemic
Abstract
The COVID-19 pandemic was driving the transformation of all aspects of people’s life including healthcare services to manage the spread of the virus. The direct health service delivery approach must be immediately limited and switched to telemedicine which is a service that utilizes information and communication technology to provide remote health services. The study aimed to describe the patient’s perception of using telemedicine during the COVID-19 pandemic. The study was a descriptive cross-sectional design and 63 patients who experienced telemedicine service at a private hospital in Pekanbaru, Indonesia, were involved and chosen by purposive sampling technique in June 2021. Data related to the topic were taken by using an online self-administered questionnaire which proved valid and reliable. Descriptive analysis by using SPSS was performed after data about patients’ perception of using telemedicine during the COVID-19 pandemic was available. The study showed 60.3% of participants who used telemedicine service were young adults and university graduates (84%). They also had good knowledge about COVID-19 (84%) and 63.5% of participants had a positive perception of using telemedicine. It can be concluded that although telemedicine was an alternative health service method during the COVID- 19 pandemic, participants who used the service had a positive image of the experience.
Keywords: telemedicine, patient perception, COVID-19
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