Factors Influencing the Implementation of SISBAR Communication for Nurse and Doctor Handovers in a West Java Hospital
Abstract
Communication is essential in performing nursing care and in improving patient safety. Communication problems can cause incidents leading to disability or death. In Indonesia, Salam Introduction Situation Background Assessment and Recommendation (SISBAR) communication is carried out, but in practice, nurses often forget to greet and introduce themselves. Therefore, communication needs to be improved to accommodate the SISBAR method. The objective of this study was to determine whether the implementation of efforts to improve nurse and doctor handover communication has a relationship with the characteristics of gender, age, and length of work at Santosa Hospital in Bandung Central. This study collected data through a survey and observations, and participants included 32 nurses who worked in the medical-surgical nursing wards. Univariate and bivariate analyses were carried out. The majority of the respondents were female, were graduates with diploma three, and had work experience of more than five years. Work experience was significantly associated with effective communication (p-value = 0.006), while no correlation was found between gender or education level and effective communication (p-value > 0.05). Effective communication using SISBAR was related to work experience. This communication method can be appropriately applied if a template is used and the institution creates a policy in the form of communication rules or standard operating procedures. It is recommended that researchers of future studies examine more respondents from different types of wards and various hospitals.
Keywords: effective communication, SISBAR, handover, nurses and docors
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