Exploring the Usage and the User Interface of Mobile apps for Donors in Natural Disaster in East Java, Indonesia


Natural disasters occur quite often in Indonesia. Relief can be in the forms of logistics or funds. Indonesian Red Cross is one of the institutions most trusted in distributing donations. Unfortunately, there is still no easy facilitation for donors in transferring funds. An effective system is needed to ease donors in transferring funds using an online application, to guarantee that the funds are not misused, to inform the kind of disasters requiring financial aids or to report the utilization of the aids. Not many researches have been conducted on this subject. Those related to the Human-Computer Interaction in Health Care were focused on patients. The ones in the field of e-commerce were focused on customers. Meanwhile, this research on the case of natural disaster was focusing on donors, which was not quite ordinary. The researches in the case of natural disasters were mostly focusing on the problem of distribution and supply of logistics or searching the nearest locations using GIS. This research aims to explore the user expectations of the mobile apps on the process of donating applying the principles of HCI such as conveniences, effectiveness, security, completeness of information, feedback, and visibility. The result of this research shows that the expected users with this application could provide quality of information, continuity, ease of access and high security. Developing a mobile application with effective interaction between the application and the users is really a challenge.

Keywords: human–computer interface; humanitarian logistics; donor system

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