The Satisfaction Level of Elderly Health Service at the Integrated Community Service Delivery (POSBINDU) of Community Group 02, Lingkar Selatan Village, Bandung City


Background:Elderly health status,particularly about elderly welfare,isregulatedbyLaw Number13launchedin1998.Thenatureoftheagingprocesschallengesthispopulation with a wide range of health problems, emerging the need for health prevention and promotion program. Based on the Regulation Number 43 on 2004, government have launched Intergrated Community Service Delivery (Posbindu) for elderly as one of Implementation of Elderly Welfare Improvement Efforts, and this study to describes a case example of a treatment outcome and satisfaction assessment program at the Posbindu that provide comprehensive health service.

Objectives: This study aim to identify the satisfaction of elderly on the implementation of Posbindu.

Methods: Design of this descriptive survey study are carried out atone time point or overshort period.Purposivesamplingmethod to use is total population sampling because the number of elderly relatively small. In this study, the elderly population in Posbindu registered and recorded in 2019 was 81 people and therefore the samples were received based on the required minimum formula of 23 people. Service quality intrument used to measure the satisfaction of the health service include reliability, responsiveness, assurance, empathy, and physical evidence (tangible) assessed, as well as the level of experience of the elderly in health service at the Posbindu. The Likert scale was used to measure opinions and perceptions ranging from 1 to 5. The Wilcoxon Sign Rank Test was used for data analysis, which involves a test on two inter-correlated samples (paired samples) from populations with the same average.

Results: The data analysis results indicated there was a very significant correlation on: 1) the ability of the clinic officers to be fastresponsive in solving the complaints; 2) the Posbindu officers Spaid special attention to the elderly while providing health service; and 3) the rooms of elderly health service were clean, tidy and comfortable. These three indicators should be improved in order to guarantee satisfaction of health service to the elderly.

Conclusions: There were other parameters which needs to be fixed for the officers to be more fast-responsive in handling the complaints, pay more special attention and improve the cleanliness, tidiness, and comfort of the Intergrated Community Service Delivery (Posbindu) rooms.

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